Call Center Representative

BCI Acrylic, Inc.; Middletown (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Paid training

Career advancement opportunities

Team-oriented environment

Both full-time and part-time options

Job summary

NuFace Home Improvements in Berlin, CT is seeking a motivated Call Center Representative to join our team. You will engage homeowners by phone, schedule qualified appointments for the sales team, and maintain accurate customer records.

This role emphasizes excellent service, strong communication, and efficient CRM use. The position offers competitive hourly pay with bonuses, paid training, and opportunities for career growth in a fast-growing home improvement company.

Qualifications

• Excellent communication and customer service skills.
• Previous experience in call center, telemarketing, inside sales, customer service, or appointment setting preferred.
• Comfortable speaking with customers over the phone throughout the day.
• Strong organizational and computer skills.
• Ability to overcome objections and build customer confidence.
• Positive attitude and self-motivated work ethic.

Responsibilities

• Contact homeowners and present company services using a proven script.
• Build rapport and adjust conversations to meet individual customer needs.
• Answer questions and address objections professionally.
• Schedule and confirm appointments for in-home consultations.
• Enter and update customer information accurately in the CRM system.
• Coordinate appointments with sales representatives and canvassing teams.
• Conduct quality assurance and follow-up calls.
• Answer inbound calls from prospective customers responding to advertisements.
• Maintain detailed notes and records of all customer interactions.
• Assist with lead management and reporting.

Skills

Excellent communication

Customer service

Appointment setting

Organizational skills

Computer skills

Phone etiquette

Ability to overcome objections

Education

High school diploma or equivalent

Job description

Call Center Representative

NuFace Home Improvements
Berlin, CT

NuFace Home Improvements is seeking a motivated and energetic Call Center Representative to join our growing team in the Berlin, CT market and surrounding areas. If you enjoy talking with people, providing outstanding customer service, and helping homeowners improve their homes, this is the opportunity for you.

Join one of the fastest-growing home improvement companies in the industry and enjoy a rewarding career with excellent earning potential and growth opportunities.

Position Overview

As a Call Center Representative, you will engage with homeowners over the phone, schedule qualified appointments for our sales team, maintain accurate customer information, and assist potential customers who respond to our marketing campaigns.

Responsibilities

• Contact homeowners and present company services using a proven script
• Build rapport and adjust conversations to meet individual customer needs
• Answer questions and address objections professionally
• Schedule and confirm appointments for in-home consultations
• Enter and update customer information accurately in the CRM system
• Coordinate appointments with sales representatives and canvassing teams
• Conduct quality assurance and follow-up calls
• Answer inbound calls from prospective customers responding to advertisements
• Maintain detailed notes and records of all customer interactions
• Assist with lead management and reporting

Qualifications

• Excellent communication and customer service skills
• Previous experience in call center, telemarketing, inside sales, customer service, or appointment setting preferred
• Comfortable speaking with customers over the phone throughout the day
• Strong organizational and computer skills
• Ability to overcome objections and build customer confidence
• Positive attitude and self-motivated work ethic
• High school diploma or equivalent preferred

What We Offer

• Competitive hourly pay plus performance-based bonuses
• Paid training and ongoing support
• Career advancement opportunities
• Positive and team-oriented work environment
• Full-time and part-time opportunities available
• The opportunity to work with a leading home improvement company