Member Service Specialist (Teller)

NuMark Credit Union; Tinley Park (IL); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Full Time Benefits

Competitive compensation

Mon–Sat schedule

Job summary

NuMark Credit Union is seeking a Member Service Specialist to build strong member relationships and provide exceptional customer service while meeting financial needs. The role includes opening accounts, cross-selling products, and handling cash with accuracy in a Monday–Saturday schedule.

A solid emphasis is placed on confidentiality and member-focused service. With a focus on growth, the successful candidate will use open-ended questions to guide members through their financial life-cycle,

Qualifications

• Ability to upsell and cross-sell products and services.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.
• Cash handling experience.
• Willingness and ability to substitute at other local branches if necessary.

Responsibilities

• Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.
• Achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and strive to exceed expectations.
• Open various types of accounts and communicate with other departments to cross-sell products such as loans, credit cards, and deposits.
• Accurately handle cash and balance cash drawers.
• Ensure confidentiality of member information in every situation.
• Routinely maintain accounts according to member requests.

Skills

Upsell

Cross-sell

Communication

Professional development

Cash handling

Branch coverage

Education

High school diploma

Job description

Are you passionate about making a difference in your community, helping individuals reach their financial goals? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work?

As a Member Service Specialist, you will represent the heart of NuMark Credit Union by offering products and services that meet our member's (customer's) financial needs. You will effectively build relationships and become a trusted partner in making dreams a reality.

Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

What You'll Do:

• Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.
• With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
• Open various types of accounts and communicate with other departments to cross-sell products, such as loans, credit cards, deposit accounts and electronic services
• Accurately handle cash and non-cash transactions and balance cash drawers.
• Ensure confidentiality of member information in every situation.
• Routinely maintain accounts according to member requests.

Qualifications:

• Ability to effectively upsell and cross-sell products and services.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.
• Cash handling experience.
• Willingness and ability to substitute at other local branches if necessary.

More about Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

Passionate – We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable – We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative – We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable – We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric – NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family.

• Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO)
• Dental
• Vision
• 3 weeks of Paid Time Off
• Paid Holidays Off
• Company Lunches and Parties
• Birthday Holidays
• Life Insurance (Company Paid)
• Short and Long Term Disability (Company Reimbursed)
• 401(k) Savings Plan with Company Match & Profit Sharing
• Flex Spending Account
• Accident Insurance Plans
• Education Reimbursement for Bachelor or Master's Degrees
• Employee Assistance Program
• Paid Community Volunteer Time
• Career Advancement Opportunities

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to handle cash and operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in-person and by telephone is required.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to stand at a teller station for an extended period.

The budgeted compensation range for this position is $20.00-$21.00 per hour (non-exempt). Individual rates vary based on skills and experience. This position is also eligible to earn monetary sales incentives.