Call Center Representative

Coast Electric Power Association; Kiln (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Coast Electric is seeking a Call Center Representative who provides friendly, accurate service to members. You will handle inquiries, process payments, and help with service changes while maintaining detailed records.

Ideal candidates have strong communication, cash handling skills, and the ability to multitask in a busy environment. Overtime may be required during outages or emergencies, with a focus on teamwork and member satisfaction.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience dealing with the public.
• Excellent customer service and communication skills (verbal & written).
• Professional and courteous under pressure.
• Strong listening, problem solving, and organizational skills.
• Accurate cash handling abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and ability to learn new software.
• Team player who works well with others.
• Overtime and weekend availability during outages or emergencies.

Responsibilities

• Answer incoming calls and assist Coast Electric members with service requests, billing questions, complaints, and general account inquiries.
• Access and update member accounts using the member information system software.
• Process service orders, payments, account changes, meter readings, and billing arrangements.
• Assist commercial members with new service applications, deposits, and required documentation.
• Maintain accurate and detailed records of member inquiries and actions taken.
• Explain Coast Electric and CoastConnect programs and services to members.
• Investigate residential account usage outside normal ranges.
• Process payments and assist with daily deposits and payment documentation.
• Collaborate with other offices, field personnel, and departments to address member needs.

Skills

Customer service

Communication

Cash handling

Multitasking

Teamwork

Problem solving

Education

High School Diploma or Equivalent

Tools

Customer Information System

Job description

Coast Electric is seeking a customer focused and detailed oriented Call Center Representative to join our team. This position is ideal for someone who enjoys helping people, communicating effectively, and can provide excellent service in a fast-paced environment. Call Center Representative will serve as the primary point of contact for Coast Electric members, assisting with account questions, service requests, payments, billing concerns, and other member needs.

At Coast Electric, we exist to power and connect lives. We are committed to providing reliable electric and broadband services while serving the best interests of our members, subscribers, employees, and communities. Our culture is built around three key behaviors: we return home safe, we are problem solvers, and we do the right thing. We value safety, teamwork, innovation, integrity, accountability, and exceptional services. Our employees work together to find solutions, care for the people we serve, and make a positive difference in our communities.

JOB RESPONSIBILITIES:

• Answer incoming calls and assist Coast Electric members with new service, disconnects, service changes, billing questions, complaints, and general account inquiries.
• Access and update member accounts using customer information system software.
• Process service orders, payments, account changes, meter readings, and billing arrangements.
• Assist commercial members with new service applications, deposits, and required documentation.
• Maintain accurate and detailed records of member inquiries and actions taken.
• Answer questions regarding Coast Electric and CoastConnect programs and services.
• Investigate residential account usage that falls outside normal ranges.
• Process payments and assist with daily deposits and payment documentation.
• Work collaboratively with other offices, field personnel, and departments to address member needs.

JOB REQUIREMENTS:

• High school diploma or equivalent is required; high school diploma preferred.
• At least one year's experience working with the public.
• Excellent customer service and communication skills, with the ability to communicate clearly and professionally with customers in person, by phone, and in writing.
• Ability to remain professional and courteous while handling a variety of member concerns.
• Strong listening, problem solving, and organizational skills.
• Ability to accurately perform cash handling transactions.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and the ability to learn new software and procedures.
• Ability to work effectively as part of a team.
• Availability to work overtime and weekends during outages, disasters, and other emergency situations.

ESSENTIAL BUSINESS AND EMERGENCY RESPONDER:

During times of natural disasters, pandemics, or other unique situations, Coast Electric is designated as an essential business and/or emergency responder. All employees must be prepared to report to work and continue performing job duties and responsibilities at a job site or facility at any time in the event of an emergency consistent with essential business requirements or applicable local, state, or federal law.

BENEFITS:

Coast Electric provides a comprehensive benefit package including paid vacation, sick leave, appointment leave, holidays, defined benefit, and defined contribution retirement plans, medical, dental, vision, long-term disability, and life insurance, as well as the opportunity to work for a company that values its employees, families, members, and community.

This job posting is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EQUAL OPPORTUNITY EMPLOYER / VETERANS / DISABLED