Call Center Representative

Minivasive Pain; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Vision plans

Employee Assistance Program

Disability insurance (short & long)

401(k) vesting

PTO + holidays

Job summary

Minivasive Pain is seeking a Call Center Representative to deliver excellent patient service in Houston, TX. You will answer and transfer calls, respond to emails, and resolve inquiries while documenting interactions accurately.

The role requires medical terminology knowledge and experience with EMR systems; employees will process payments and follow HIPAA guidelines. A high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Experience handling high volume medical calls preferred.
• Knowledge of medical terminology and EMR systems is desirable.

Responsibilities

• Answer incoming calls professionally and courteously.
• Direct/transfer calls to the appropriate department.
• Respond to emails using our general office address.
• Resolve patient inquiries and concerns promptly.
• Maintain accurate records of all interactions.
• Process patient payments and collect co-pays.
• Adhere to HIPAA regulations and company policies.

Skills

Excellent communication

High call volume handling

Organizational skills

Medical terminology knowledge

Microsoft Teams

Teamwork & independence

Education

High school diploma or GED

Tools

ECW EMR

Microsoft Teams

Job description

SUMMARY

The Call Center Representative is responsible for providing excellent customer service. This includes answering and transferring incoming calls, resolving patient inquiries and concerns.

ESSENTIAL FUNCTIONS

• Answer incoming calls professionally and courteously.
• Direct/transfer calls to the appropriate department.
• Respond to emails that arrive using our general office email address.
• Resolve patient inquiries and concerns in a timely and efficient manner.
• Maintain accurate records and documentation of all interactions.
• Process patient payments and collect co-payments.
• Adhere to all HIPAA regulations and company policies.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent communication and interpersonal skills
• Ability to answer high volume of calls professionally and courteously
• Strong organizational and time management skills
• Knowledge of medical terminology
• Knowledge of ECW or other EMR systems
• Knowledge of Microsoft Teams, ability to correspond with company departments to assist callers
• Ability to work independently and as part of a team

EDUCATION AND EXPERIENCE

High school diploma or GED

BENEFITS

• 3 Medical Plans
• 2 Vision Plans
• Employee Assistant Program
• Short- and Long-Term Disability Insurance
• 401(k) with a 2-year vesting
• PTO + Holidays

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.