Call Center Representative

Influx; Hempfield Township (Westmoreland County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Performance-based incentives

Continuous learning and development

Nurturing workplace culture

Job summary

A technology services company in Hempfield Township is hiring a Call Center Representative. This entry-level role requires active listening and troubleshooting skills to support an AI-powered audio platform. Candidates must have a Macbook Air and a strong internet connection. The company promotes continuous learning and a positive work culture, offering employment on a full-time basis.

Qualifications

• Must own a Macbook Air M1 or higher.
• Minimum 50 Mbps internet connection required.
• Must have a minimum of 8 GB of RAM.

Responsibilities

• Solve caller issues through active listening.
• Gather information through open-ended questions.
• Maintain records and manage PC hardware.

Skills

Active listening

Troubleshooting

Open-ended probing questions

Receptiveness to feedback

Flexibility

Knowledge in IoT

Experience with audio hardware

PC building skills

Script reading

Polite communication

Understanding of music trends

Tools

Macbook Air M1 or higher

Intel i5 Gen 10 or higher

AMD Ryzen 5 gen 6

Job description

Overview

Join to apply for the Call Center Representative role at Influx.

Our client runs an audio platform that uses AI (Audio and Intelligence) to improve and monetise indoor experiences. Learn more about us.

If you’re a curious, self-starting problem solver and eager to expand your skillset, we want to hear from you!

Why You’ll Love Working at Influx

• Performance-based incentives
• Continuous learning and development with our Elite Leadership Team
• A culture where everyone belongs, nurturing kindness, creativity, and accountability
• Active listening to hear the caller's problem
• Ability to troubleshoot
• Ability to ask open-ended probing questions to gather information from the callers
• Receptiveness to feedback
• Flexibility to work any roster as set by our client
• Experience or knowledge in IoT, remote management, and software backend
• Experience in using and managing audio hardware like speakers, PA systems and amplifiers is a plus
• Experienced with PC parts and/or able to build a PC
• Reading scripts and codes would be a great plus
• Meticulous in maintenance, oversight and keeping records
• Polite and professional responses
• Up to date with current music trends and music streaming platforms

Minimum Requirements

• Macbook Air M1 or higher
• Intel i5 Gen 10 or higher
• AMD Ryzen 5 gen 6 with H-Series or higher
• Using dual monitor is a plus
• Minimum 50 Mbps internet connection
• A minimum of 8 GB of RAM
• A minimum of 128 GB SSD
• Minimum 50 Mbps download and upload

Full time job - Reports to: Customer Service Team Leader

• Successful candidates will be contacted only via @influx.com email
• Only hiring from X for the role.

Additional Information

If this sounds like you—or someone you know—apply now!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet