Call Center Representative

COMMUNITY RENEWAL TEAM INC; Hartford (CT); On-site; USD 23,336 - 29,701; Full time

Job summary

COMMUNITY RENEWAL TEAM INC in Hartford, CT is hiring a Call Center Representative to support the Energy department. You will answer phones, provide customers with information, and schedule fuel authorizations and intake appointments.

The role requires a high school diploma or GED, 1–2 years of office experience, and proficiency in Word and Excel. Strong multitasking and a clear telephone manner are essential, with typing at 45–50 wpm and flexible hours.

Qualifications

• High school diploma or GED required.
• 1-2 years of office experience preferred.
• Strong multitasking, organization, and phone demeanor; proficient with MS Word/Excel; data entry; 45–50 wpm; flexible hours.

Responsibilities

• Answer phones and respond to customer requests promptly.
• Provide service information and refer to appropriate staff.
• Place fuel orders into the system and schedule intake appointments.
• Create call logs and reports; assist training for new staff.
• Generate reports and perform general clerical tasks.

Skills

Telephone etiquette

Data entry

MS Word

Excel

Typing 45–50 wpm

Education

High school diploma or GED

Job description

Job Details

Job Location: Hartford, CT 06114

Position Type: Full Time

Education Level: High School

Salary Range: $16.94 - $21.56 Hourly

Job Shift: Day

JOB DESCRIPTION

POSITION TITLE: Call Center Representative

DEPARTMENT: Energy

FLSA STATUS: Non-exempt

PAY GRADE: 3

REPORTS TO: Call Center Supervisor

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing responsibility for answering phones in response to customer inquiries, processing fuel authorizations, scheduling appointments.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Answer phones and respond to customer requests in a timely manner.
• Provide customers with service information.
• Refer customers to appropriate program or departmental staff.
• Place customer fuel orders into system.
• Complete call logs and reports.
• Setting appointments with customers for intake.
• Assist with on-the-job training for new Call Center Representatives.

ADDITIONAL JOB FUNCTIONS

• Make copies, fax and file documentation.
• Create reports on Excel.
• Performs all other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE

Education: Must have a high school diploma or GED.

Minimum Years of Experience: One to two (1-2) years office experience.

Demonstrated Skills: Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills. Must be able to type at least 45-50 wpm. Must be flexible with hours of operation.

ADA COMPLIANCE

• Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.
• Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
• Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

QualificationsMINIMUM TRAINING AND EXPERIENCE

Education: Must have a high school diploma or GED.

Minimum Years of Experience: One to two (1-2) years office experience.

Demonstrated Skills: Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills. Must be able to type at least 45-50 wpm. Must be flexible with hours of operation.

ADA COMPLIANCE

• Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.
• Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.
• Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.