Call Center Representative

Xtend; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Job summary

Xtend is hiring Member Service Representatives to assist credit union members across the country. No banking or call center experience required! If you enjoy helping others, are comfortable using computers, and are willing to learn, we'd love to hear from you.

Starting pay is $15.15 per hour ($16.00 bilingual). We offer full-time and part-time opportunities, with varying weekday schedules and Saturday shifts for full-time staff.

Qualifications

• High school diploma or current enrollment toward one.
• No banking or call center experience required.
• Previous customer service or financial services experience is helpful but not required.

Responsibilities

• Assist credit union members over the phone, through email, and online chat with account questions, card services, and everyday banking needs.
• Verify member information, research questions, and provide accurate solutions while protecting confidential information.
• Document interactions, complete follow-ups, and work with teammates to ensure members receive dependable service.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Enrollment toward a diploma

Job description

Description

Looking for an opportunity to learn new skills, help people, and gain experience in the financial services industry? Xtend is hiring Member Service Representatives to assist credit union members across the country. No banking or call center experience required! If you enjoy helping others, are comfortable using computers, and are willing to learn, we'd love to hear from you.

Pay & Schedule

Starting pay is $15.15 per hour ($16.00 bilingual). We offer full-time and part-time opportunities, with part-time schedules ranging from 20-29 hours per week. Available weekday shifts include 9:30 AM-6:30 PM, 10 AM-7 PM, and 11 AM-8 PM. Saturday shifts are also available from 8 AM-5 PM for full-time employees, with partial Saturday shifts available for part-time employees. Schedules are established at hire, so you'll know your regular working hours.

What You'll Do

• Assist credit union members over the phone, through email, and online chat with account questions, card services, and everyday banking needs.
• Verify member information, research questions, and provide accurate solutions while protecting confidential information.
• Document interactions, complete follow-ups, and work with teammates to ensure members receive dependable service.

What We're Looking For

We're looking for dependable, friendly individuals who communicate well, pay attention to details, and enjoy solving problems. Basic computer skills, good judgment, and the ability to manage multiple tasks are important. A high school diploma or current enrollment toward one is preferred. Previous customer service or financial services experience is helpful but not required. We're happy to consider candidates looking for their first professional opportunity.

Why Join Xtend?

At Xtend, you'll gain hands‑on experience with CU*BASE and other financial services technology while working with a team that supports credit unions nationwide. Eligible employees enjoy medical, dental, and vision insurance, paid time off, and a generous 401(k) matching program.

About Xtend

Xtend is a Credit Union Service Organization (CUSO) providing contact center, bookkeeping, and back‑office services to credit unions across the country. We help our credit union partners deliver reliable service to their members.

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.