Call Center Representative

Ashleynva; Fredericksburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading furniture and mattress retailer as a Call Center Representative in Fredericksburg, VA. In this on-site position, you'll engage with customers post-delivery, addressing queries and resolving concerns with a focus on exceptional service. Enjoy competitive pay, paid time off, health benefits, and opportunities for career advancement.

Benefits

Weekly Pay

Paid time off

Health, Dental, and Vision insurance

401K

Life Insurance

Furniture Discounts

Extensive training and mentoring

Qualifications

• 1-2 years of face-to-face customer service or call center experience preferred.
• Motivated and proactive with high interpersonal skills.
• Ability to provide exemplary customer service prioritizing One Call Resolution.

Responsibilities

• Communicate with guests over the phone and assess accounts.
• Initiate service technician work orders based on phone conversations.
• Use empathy to deescalate high intensity conversations.

Skills

Proficient time management

Exceptional work ethic

Strong de-escalation skills

Customer Focused Mindset

Education

High School Diploma

Job description

1 week ago Be among the first 25 applicants

Join the #1 Furniture and Mattress Retailer, Ashley HomeStore!

We are growing locally and seeking talented Call Center Representatives to join our team!

Job Summary

Call center associates answer all post-delivery incoming calls, customer questions, and research / bring resolution to complex concerns while using sound judgement and following company policy. Inbound associates communicate with customers regarding delivery, damages, warranties, and determine necessary repairs that will meet the expectations of the customer and the company.

• This is an on-site position, located in Fredericksburg, VA *
  
  

Responsibilities

• Communicate with guests over the phone - assess accounts, provide order and delivery status', and create warranty claims.
• Initiate service technician work orders, parts orders, and/ or purchase orders based on findings from phone conversations.
• Use interpersonal skills and empathy to convey meaningful customer relations, or deescalate any high intensity conversations.
  
  

What We Offer

• Weekly Pay
• Paid time off
• Health, Dental, and Vision insurance
• 401K
• Life Insurance
• Furniture Discounts
• Extensive training and mentoring
• Many opportunities for career advancement
  
  

Job Qualifications

• Proficient time management
• Exceptional work ethic
• Motivated and proactive
• 1-2 years of face to face customer service or call center experience (preferred)
• Strong de-escalation skills
• Desire and ability to provide exemplary customer service on each call while prioritizing One Call Resolution
• Exemplifying a 'Customer Focused Mindset'
• High School Diploma

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Furniture and Home Furnishings

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