Call Center Representative

TruMark Financial Credit Union; Fort Washington (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

Career development

Health & dental benefits

Paid time off

Job summary

TruMark Financial Credit Union is seeking a Member Service Center Representative in Fort Washington, PA. You will handle member inquiries with courtesy, troubleshoot issues, verify details, and maintain records to ensure accurate data and service quality.

The role emphasizes cross-selling, product knowledge, and staying current with training. Flexible scheduling and day-to-day support are provided as part of a collaborative team environment.

Qualifications

• Clear communication and customer service excellence.
• Ability to solve problems and multitask in a fast-paced environment.
• Familiarity with banking principles and customer service standards.

Responsibilities

• Provide exceptional service for inbound/outbound member inquiries.
• Troubleshoot member issues and deliver effective solutions.
• Verify member information and maintain accurate records.
• Promote and cross-sell banking products to meet member needs.
• Stay updated on TruMark products, services, and training.
• Assist with new product implementations and other tasks as assigned.

Skills

Communication

Problem solving

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title:Member Service Center Representative

Department:Member Service Center (Call Center)
Location: 335 Commerce Drive Fort Washington, PA
Employment Type:Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

• Flexibility & Balance:We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
• Opportunities to Grow:From day one, we invest in your career with training, development, and room to advance.
• Benefits That Matter:Health, dental, vision, a 401(k) with matching, and paid time off—because we care about you.
• A Chance to Give Back:Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

As a Member Service Center Representative, you’ll play a vital role in our members' financial journeys by:

• Providing exceptional service for inbound and outbound member inquiries in a professional and courteous manner.
• Troubleshooting member issues and delivering effective solutions.
• Verifying member information and maintaining accurate records.
• Promoting and cross-selling products to meet members' financial needs.
• Proactively staying updated on Trumark products, services, and training programs.
• Assisting with new product or procedure implementation and completing additional tasks as assigned.

What You Bring to the Table

• Education:High school diploma or equivalent required.
• Experience:Six months of call center or branch experience with a financial institution preferred.
• Skills:
  • Strong communication, problem-solving, and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel).
  • Knowledge of banking principles and customer service standards.
• Availability:Flexible schedule to meet the hours of operation (Mon-Fri: 7:30 a.m.–7:00 p.m.; Sat 8:30 a.m.–1:00 p.m.).

We strive to keep you informed throughout the process and appreciate your time and effort!