Call Center Representative

Kids Dental Brand; El Paso (TX); Remote; Full time

Job summary

An established industry player is seeking a dedicated Call Center Representative to join their team in a work-from-home capacity. This role is perfect for individuals who are hardworking, dependable, and eager to grow in a customer service environment. You will support local dental offices by handling inbound and outbound calls, confirming appointments, and ensuring patient information is accurately maintained. With a competitive hourly rate and potential monthly bonuses, this opportunity not only offers a chance to make a difference in children's dental care but also provides comprehensive benefits, including healthcare and paid time off. If you're looking for a fulfilling career in a supportive atmosphere, this position is for you.

Benefits

Internet allowance up to $60/month

Healthcare benefits

401k

Paid holidays

Paid time off

Qualifications

• 1+ years experience in customer service is required.
• Ability to communicate confidently and professionally.

Responsibilities

• Assist pediatric dental offices with inbound and outbound calls.
• Verify insurance eligibility and register new patients.

Skills

Customer Service

Professional Communication

Dependability

Coachable

Job description

Call Center Representative - El Paso Dentistry 4 Kids (Dyer)

Competitive Hourly Rate Plus Monthly Bonus Potential of up to $200

• Are you hardworking, dependable, coachable, and CAREER-MINDED?
• Can you confidently communicate in a professional setting?
• Are you looking for a work from home position?

We have the job for you. El Paso Dentistry 4 Kids is offering an excellent entry-level opportunity to join our call center team in El Paso, Texas! This position will primarily be responsible for supporting local dental offices in the states the company operates in.

JOB TYPE: Full-time work from home position

ALLOWANCE: We offer an internet allowance of up to $60/month for work expenses

EXPERIENCE: 1+ years customer service

SCHEDULE: Day shifts - No nights or weekends required at this time

PAY: $12.25 per hour

BONUS PAY: Opportunities to earn up to $200 a month in addition to your hourly pay!

BENEFITS: Healthcare (medical, dental, vision, etc) benefits, 401k, paid holidays, and paid time off available for all eligible employees!

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Assist our pediatric and/or orthodontic dental offices
• Inbound and outbound phone calls
• Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations.
• Verify insurance eligibility
• Register new patients
• Collect and update patient information in the dental office's database, ensuring accuracy and confidentiality.
• Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment.

Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!