Call Center Representative

Seronda Network; Dallas (TX); On-site; USD 55,000 - 58,000; Full time

Job summary

An established industry player is looking for a dedicated Call Center Representative to provide exceptional service and support. In this role, you will be the first point of contact for customers, handling inbound and outbound calls while ensuring their needs are met efficiently. This position offers a competitive salary and a collaborative work environment that fosters professional growth. If you are passionate about customer service and looking for a role that values your contributions, this opportunity is perfect for you.

Benefits

Comprehensive health, dental, and vision insurance

Paid time off and holidays

Professional development opportunities

Collaborative and creative work environment

Opportunities for career growth

Qualifications

• High School diploma or equivalent; some college experience preferred.
• Previous experience in a call center or customer service role is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Resolve customer issues and complaints with empathy and professionalism.
• Document customer interactions and maintain detailed records.

Skills

Verbal communication

Written communication

Problem-solving

Conflict resolution

Customer service

Education

High School diploma

Some college experience

Tools

Computer software applications

Job description

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This range is provided by Seronda Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $58,000.00/yr

Job Title Call Center Representative

Location: Dallas, TX

Salary: $55,000 - $58,000 per year

Job Type: Full-time

About Us

At Seronda Networks, we offer more than just cutting-edge solutions; we provide a place for professional growth, creativity, and collaboration. Be part of a passionate team where your ideas are valued, and your contributions drive us forward. Join us as we transform ideas into realities and shape an exciting future together.

Job Description

We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met efficiently and effectively. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Resolve customer issues and complaints with empathy and professionalism.
• Provide accurate information about products and services offered.
• Document customer interactions and maintain detailed records in the system.
• Perform outbound calls to follow up on customer needs and promote services.
• Assist customers in navigating our website and utilizing our services effectively.
  
  
  

Requirements

• High School diploma or equivalent; some college experience preferred.
• Previous experience in a call center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Proficient in using computers and navigating multiple software applications.
• Ability to handle high call volumes while maintaining quality service.
• Strong problem-solving and conflict-resolution skills.
  
  
  

Benefits

• Competitive salary range of $55,000 - $58,000 per year
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Collaborative and creative work environment
• Opportunities for career growth within the company
  
  
  

If you’re passionate about creating unforgettable events and want to grow in a supportive and innovative company, we’d love to hear from you! Please submit your resume and cover letter to start your application process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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