Call Center Representative

AT&T; Chicago (IL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

Employee discounts up to 50% on AT&T

Paid Time Off and holidays

Disability Benefits

EAP

Wellness programs

Job summary

AT&T Call Center in the United States is seeking Premier Service Consultants to handle customer interactions and drive solutions. Work in a hybrid-remote setup, reporting to the Orlando area with 3-4 days in-centre and 1-2 days remote weekly.

Training is provided to prepare you for success in selling and servicing AT&T products and services. You will identify upselling opportunities, resolve billing and service issues, and explain bills clearly while maintaining customer satisfaction and

Qualifications

• Commissioned sales experience highly preferred.
• Unwavering customer focus.
• Strong work ethic and problem-solving skills.
• Attention to detail in handling customer issues.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Skills

Commission-based sales

Customer focus

Problem solving

Attention to detail

Strong work ethic

Job description

AT&T Call Center

Date: Thursday, October 22, 2026

Time: 10:00 AM - 3:00 PM

Walk-ins are welcome. Candidates will receive the same consideration whether they complete the interview online or at the hiring event.

Already completed your interview? There’s no need to attend the event. We’ll contact you soon with next steps.

This hybrid-remote position reports to our 12150 Research Parkway, Orlando, FL location; if selected, you must be able to report to this location to work in centre 3-4 days weekly and remotely from home 1-2 days weekly.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency

Our Call Center Sales Reps earn $18.68 hourly +commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+per year. Not to mention all the other amazing rewards that working at AT&T offers.

How You’ll Make an Impact

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.


• Identify upselling opportunities and close deals to reach your sales and commissions targets.


• Accurately resolve issues related to service, billing, payments, and collections.


• Explain bills and product features clearly.


• Troubleshoot basic problems and seek higher support if needed.


• Build customer confidence and loyalty by resolving issues.


• Support various customer inquiries, including technical issues.


• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.


• Paid training to set you up for success.

Key expectations to succeed

• Commissioned sales experience highly preferred


• Unwavering Customer Focus


• Strong Work Ethic


• Problem-Solving Skills


• Attention to Details

Joining our team comes with amazing perks and benefits

• 401(k) plan


• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone


• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.


• Additional sick leave beyond what state and local law require may be available but is unprotected


• Adoption Reimbursement


• Disability Benefits (short term and long term)


• Life and Accidental Death Insurance


• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal


• Employee Assistance Programs (EAP)


• Extensive employee wellness programs

Work From Home (WFH) Requirements

• You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)


• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).


• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!