Call Center Customer Service Representative

AT&T; Charlotte (NC); In loco; USD 27.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Paid Time off

Medical/Dental/Vision coverage

401(k) plan

Descrizione del lavoro

AT&T in Charlotte, NC seeks a Customer Service Associate to connect customers with the latest technology and solutions. You will listen, explain bills and plans, troubleshoot issues, and guide customers toward the right products while maintaining high service standards.

With a focus on accuracy and customer satisfaction, you will collaborate with internal teams, handle activations and account updates, and help customers stay connected to what matters most.

Competenze

• At least one year of customer service experience preferred; call center experience preferred.

Mansioni

• Instill confidence and loyalty in customers through thoughtful listening and clear communication.
• Explain bills, rate plans, and features of AT&T’s products and services.
• Troubleshoot and resolve service issues across networks and devices.
• Sell products and services with personalized recommendations based on customer needs.
• Manage activations, service changes, and account records.

Conoscenze

Customer service

Call center experience

Flexibility

Problem solving

Descrizione del lavoro

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you’ll help our customers stay connected to what matters the most.

What your day-to-day will look like

• Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
• Simplify and explain customer bills, rate plans, and features of AT&T’s products and services.
• Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Engage Tier 3 support (network and IT), third‑party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
• Support wireless local number portability (WLNP), relocations, combined bill support, after‑hours inquiries, and pre‑paid service.
• Assist customers with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
• Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
• Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
• Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
• Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency

Our Business Premier Service Consultants earn $23.55. Not to mention paid training and all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
• There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

What we’re looking for

• At least one year of customer service experience preferred; call center experience preferred.
• Flexibility to work any schedule during hours of operation is essential.
• Specific job assignments may require day, evening, weekend, or holiday hours.
• Occasional overtime may be required.
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem‑Solving Skills
• Attention to Details
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions

Weekly Hours: 40 Time Type: Regular Location: Charlotte, North Carolina

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.