CALL CENTER REPRESENTATIVE

Suncoast Community Health Centers, Inc.; Brandon (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading healthcare center in Brandon, Florida is seeking a Call Center Representative to deliver excellent customer service through effective communication and quick problem-solving. This entry-level full-time position requires handling inbound and outbound calls, assisting patients with inquiries, and documenting interactions accurately. Ideal candidates will possess strong interpersonal skills, organizational abilities, and a high school diploma.

Qualifications

• High School diploma or equivalent is required.
• At least two years related experience is preferred.

Responsibilities

• Handle inbound and outbound calls, and assist with customer inquiries.
• Document all patient interactions accurately in the EMR system.
• Deliver exceptional customer service and resolve issues effectively.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Job description

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POSITION TITLE: CALL CENTER REPRESENTATIVE

FLSA: NON-EXEMPT

Job Summary

The Call Center Representative is responsible for delivering excellent customer service through effective communication, quick problem-solving, and professional demeanor. This role requires a representative to handle inbound and outbound calls, assist with customer inquiries, and provide solutions to ensure customer satisfaction.

Duties/Responsibilities

• Handle inbound and outbound calls, messages to efficiently schedule, reschedule, confirm, and cancel appointments following company guidelines.
• Assist patients inquires about our services, appointments, or other inquiries based on company guidelines.
• Answer incoming medical department calls, document messages, prioritize urgency, and route them to the appropriate provider or clinical staff for further action.
• Identify patient needs and offer relevant solutions or alternatives, ensuring a positive experience.
• Deliver exceptional customer service by resolving issues effectively and ensuring a positive experience for each interaction.
• Resolve basic to complex issues independently or escalate to a supervisor when necessary.
• Document all patient interactions accurately in the EMR system for future reference and follow-up.
• Handle sensitive information with discretion, adhering to data privacy guidelines.
• Update patient's information and maintain accurate records in the database.
• Participate in regular team meetings, training sessions, and performance reviews, in-person.
• Perform additional tasks as needed to support the centers.
  
  

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• The ability to use office equipment, such as computers, fax machines, copy machines, telephones, calculators, and more, on a regular basis.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
  
  

Education and Experience

• High School diploma or equivalent is required.
• At least two years related experience is preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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