Call Center Representative

Freddie Mac; Augusta (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in veterinary care services seeks a dedicated customer service representative. In this remote position, you will handle a high volume of pet family interactions, ensuring quality and compassionate support. Enjoy generous benefits, including medical coverage and paid time off, while making a positive difference in pet care.

Benefits

Generous paid time off

Paid parental leave

Medical, dental, and vision benefits

3% retirement match

Company-funded wellness resources

Qualifications

• Experience in high call volume or call center environments.
• Punctual and present for scheduled shifts.
• Experience in a remote work setting with minimal peer interactions.

Responsibilities

• Provide exceptional customer service through positive interactions.
• Accurately gather and document pet medical information.
• Handle high volumes of customer service calls.

Skills

Attention to detail

Adaptability

Problem-solving

Tools

CRM software

Gmail

Google Calendar

Zoom

Job description

Employer Industry: Veterinary Care Services

Why consider this job opportunity:
- Hourly pay starting at $16.00 per hour, eligible for overtime
- Generous paid time off and paid parental leave
- Comprehensive benefits including medical, dental, vision, and retirement plans with a 3% match
- Company-funded wellness resources for mental, financial, and physical health
- Supportive remote work environment that values compassionate customer service
- Opportunity to make a meaningful impact in the lives of pet families during challenging times

What to Expect (Job Responsibilities):
- Provide exceptional customer service through positive interactions with pet families
- Handle a high volume of customer service calls in a remote work environment
- Accurately gather and document pet medical information and schedule appointments
- Maintain productivity and quality standards while guiding emotional conversations
- Adhere to schedules and meet performance expectations, including attendance and deadlines

What is Required (Qualifications):
- Experience in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and programs, such as Gmail, Google Calendar, and Zoom
- Previous experience in a remote work setting with minimal peer interactions
- High attention to detail and adaptability to new processes
- Must be punctual and present for the entire duration of scheduled shifts

How to Stand Out (Preferred Qualifications):
- Experience in the veterinary industry or with pet care services
- Familiarity with customer relationship management (CRM) software
- Strong problem-solving skills and the ability to handle emotional conversations with empathy
- Previous experience with remote training programs
- Knowledge of pet health and wellness

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