Call Center Representative

Platinum Dental Services; American Fork (UT); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Monthly performance bonuses

Job summary

Platinum Dental Services in American Fork, Utah is seeking a part-time Call Center Representative to handle patient calls, answer questions, and schedule 6-month hygiene appointments. Shifts are 4pm–8pm, Monday through Friday, offering a chance to grow with a supportive dental team.

You'll excel with strong computer skills, clear communication, and a customer-focused mindset. Spanish preferred but not required.

Qualifications

• Proficient with computers and able to navigate multiple programs.
• Strong verbal and written communication.
• Self-motivated with ambition and discipline.
• Good telephone etiquette and customer service.
• Excellent organizational skills.
• Spanish language helpful but not required.

Responsibilities

• Appointment Scheduling: Contact and schedule patient appointments.
• Customer Support: Answer incoming calls and assist patients with concerns.
• Efficient Navigation: Navigate multiple computer programs simultaneously.

Skills

Computer skills

Communication

Motivation

Telephone etiquette

Organizational skills

Bilingual Spanish

Job description

Call Center Representative

Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career!

Why You’ll Love Working with Us:

• Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week).
• 401K Plan: Secure your financial future.
• Paid Time Off: Achieve work-life balance with PTO.
• Paid Holidays: Enjoy paid holidays throughout the year.
• Monthly Performance Bonuses: Rewarding your dedication and success.

Compensation:

$15-18 per hour.

About the Role:

Platinum Dental is seeking part-time Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments. We are looking for agents to work 4pm-8pm shifts, Monday through Friday.

Why Join Platinum Dental?

Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team.

At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience.

Ready to Join Our Team?

If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here.

Job Requirements

Key Responsibilities:

• Appointment Scheduling: Contact and schedule appointments for our patients.
• Customer Support: Answer incoming calls and assist patients with their concerns.
• Efficient Navigation: Navigate through multiple computer programs simultaneously.

Skills and Qualifications:

• Computer Proficiency: Strong foundation in computer navigation skills.
• Communication Skills: Excellent verbal and written communication skills.
• Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline.
• Telephone Etiquette: Good telephone etiquette and exceptional customer service skills.
• Organizational Skills: Exceptional organizational skills.
• Bilingual: Spanish preferred but not required.

$17 - $20 an hour