Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; San Francisco (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare solutions provider is seeking a customer support representative for Opus Health programs. This remote role involves assisting patients and pharmacies, addressing inquiries, and ensuring efficient issue resolution. Ideal candidates should have Pharmacy Technician experience and strong customer service skills in a dynamic work environment.

Qualifications

• Pharmacy Technician experience required.
• Minimum of 3 years of call center experience preferred.
• HIPAA certification is necessary.

Responsibilities

• Serve as the primary contact for patients and pharmacies.
• Provide first-level support via telephone, email, and fax.
• Document resolutions and escalate unresolved issues.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee after the contract period
- Work remotely from anywhere, providing flexibility in your work environment
- Join a diverse corporate culture that values teamwork and inclusiveness
- Play a vital role in improving patient outcomes and access to therapies
- Be part of a global leader in providing commercial solutions for the healthcare industry

What to Expect (Job Responsibilities):
- Serve as the primary contact for patients, pharmacies, and medical professionals using an Opus Health program
- Field requests regarding card activation, program eligibility, and submission rejections
- Provide first-level support for customer requests via telephone, email, and fax
- Document resolutions and efficiently escalate unresolved issues to the appropriate team
- Identify operational challenges and provide recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification is necessary
- Minimum of 3 years of call center experience preferred
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Prior experience in a healthcare-related call center environment

#Healthcare #PharmacySupport #RemoteWork #CareerOpportunity #DiversityInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."