Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; Palo Alto (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

IQVIA offers a remote call center position that supports patients and healthcare providers. Ideal candidates will have a Pharmacy Technician background and call center experience. This role emphasizes teamwork and inclusiveness while providing flexible schedules and the chance to transition to full-time employment.

Benefits

Remote work opportunity

Flexible shift options

Diverse corporate culture

Qualifications

• 3 years of call center experience required.
• Experience as a Pharmacy Technician.
• HIPAA certification required.

Responsibilities

• Primary call center contact for patients and pharmacies.
• Provide first-level support and document resolutions.
• Escalate unresolved issues to the appropriate area.

Skills

Customer service

Problem resolution

Communication

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare and Life Sciences

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to transition from a contract role to a full-time position with the employer
- Work remotely from the comfort of your home
- Join a diverse corporate culture that values teamwork and inclusiveness
- Engage in meaningful work that supports patient access to therapies
- Flexible shift options available to accommodate various schedules

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals using an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Assess user issues and deliver first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and propose recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish is a plus
- Familiarity with patient support programs or services

#Healthcare #PatientSupport #RemoteWork #CareerOpportunity #DiversityAndInclusion

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