Call Center Rep - Part Time (29 hours)

First Community Credit Union - Houston, TX; Houston (TX); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading credit union in Houston is seeking a Part-Time Call Center Representative to provide excellent member service and manage daily calls. The role requires customer service experience, flexibility in scheduling, and offers comprehensive benefits, including a 401(k) plan and health coverage.

Benefits

Medical, dental, vision coverage

Paid time off and volunteer leave

401(k) plan with generous match

Community service events

Free membership and full banking services

Health and wellness program

Active employee clubs

Qualifications

• At least one year of customer service experience required.
• Flexibility to work until 8 pm during weekdays.
• Availability for Saturday shifts.

Responsibilities

• Manage multiple daily calls and complete various administrative tasks.
• Provide excellent member service and meet call targets.
• Seek cross-sell opportunities.

Skills

Customer Service

Bilingual (Spanish)

Flexibility

Job description

Join to apply for the Call Center Rep - Part Time (29 hours) role at First Community Credit Union - Houston, TX

We are currently seeking a Part-Time Call Center Representative to work remotely supporting our Call Center Department. This position manages multiple daily calls and completes various administrative tasks. The Call Center Rep is responsible for providing excellent member service, meeting daily and monthly call targets, and seeking cross-sell opportunities. The ideal candidate will have at least one year of customer service experience and be flexible to work until 8 pm during weekdays. A minimum of three to six months of on-site training at our NW Houston location is required, along with Saturday availability. Bilingual (Spanish) skills are preferred.

If you are interested in making a “First-Rate” difference in our members’ lives, this is an excellent opportunity for you!

FCCU is hiring top talent for 17 branches and corporate roles across Houston to Dallas/Fort Worth. We are a progressive $2B+ asset credit union based in Houston, Texas, offering comprehensive benefits including medical, dental, vision, disability coverage, paid time off, and volunteer leave. Both part-time and full-time employees are eligible for a 401(k) plan with a generous match. Our employees enjoy community service events, free membership, full banking services, a health and wellness program, and active employee clubs.

Founded 70 years ago, FCCU initially served Spring Branch ISD employees and has expanded to serve 25 counties in Texas, now with over $2 billion in assets. We operate under the philosophy of "people-helping-people" and lead with advanced digital banking services including online and mobile banking, EMV chip cards, and My Money Maps. We serve over 147,000 members across 17 locations. Would you like to join our growing team?