Call Center Rep Inbound Assoc

Gamma Phi Omega International; Ann Arbor (MI); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The University of Michigan is seeking a temporary Call Center Representative Associate in Ann Arbor, MI. The role focuses on handling inbound calls for the Clinical Engineering Department, dispatching work orders via CMMS, and ensuring high standards of customer service.

Responsibilities include accurate data entry, interdepartmental communication, and acting as a liaison to support timely responses and satisfaction. A high school diploma and 2+ years of customer service are preferred.

Qualifications

• Two years of customer service experience preferred, with strong written and verbal communication.
• Ability to input and manage work orders in a CMMS accurately.
• Proven reliability, attendance, and ability to work independently in a dynamic environment.
• Strong organizational skills and the ability to prioritize multiple tasks.

Responsibilities

• Answer inbound calls and provide information, service, and support to customers.
• Enter, assign, and dispatch work orders using CMMS.
• Communicate with internal and external customers to coordinate repairs.
• Maintain professional telephone etiquette and address customer needs promptly.
• Document accurate information for customer interactions and assist with related office duties.

Skills

Customer service

Verbal communication

Data entry

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CMMS

CRM software

Job description

# Call Center Rep Inbound AssocUniversity of MichiganAnn Arbor, MIPart-TimeSep 12, 2026Administrative and Clerical## Job Description## Job SummaryThe Clinical Engineering Department at Michigan Medicine is seeking a customer-focused Call Center Representative Associate for a temporary position.In this role, you will provide communication and customer support services in a call center environment while maintaining the highest standards of customer service. You will facilitate internal and external communication between Clinical Engineering and departments requesting repair services for Michigan Medicine medical equipment.## Responsibilities\\** Respond to individuals seeking assistance with medical equipment and provide accurate information, service, and support.* Answer calls received through the Clinical Engineering Call Center.* Enter, assign, and dispatch work orders using the department's computerized maintenance management system.* Communicate and collaborate with internal and external customers to ensure an integrated approach to service.* Use professional telephone techniques, customer service etiquette, and service-recovery skills to address the individual needs of Michigan Medicine customers.* Serve proactively as a liaison between customers and the Clinical Engineering Department to support timely responses and customer satisfaction.* Collect and document accurate and complete information for all customer interactions.* Perform administrative and office duties related to the work-order process.* Use the paging system to contact appropriate staff as needed.* Manage and complete multiple tasks independently.* Identify and track recurring operational concerns and participate in resolving them.* Follow all applicable University and departmental policies and procedures.* Maintain the security and confidentiality of databases, personnel information, and other sensitive records.* Perform other related duties as assigned.## Required Qualifications\\** High school diploma or equivalent.* At least two years of customer service experience.* Demonstrated written and verbal communication skills.* Ability to use a computer system to enter and manage work orders in a computerized maintenance management system (CMMS).* Excellent attendance and dependability.* Commitment to teamwork, including adaptability, flexibility, and a willingness to share information and resources.* Ability to work independently in a changing and potentially stressful environment.* Demonstrated initiative and ability to prioritize work, follow direction, and manage multiple responsibilities.* Strong organizational skills.## Desired Qualifications\\** One to two years of call center experience.* Familiarity with medical terminology.* Experience working in a healthcare environment.* Bachelor's degree and at least one year of relevant experience.## Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.## Work LocationsThis is a temporary position with a variable schedule based on departmental workload and operational needs. Hours are not guaranteed and will be assigned as needed.## U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.### About University of MichiganWhy Work at Michigan?Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.Workplace CultureThe University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.Our Values* Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.* Integrity - We act with honesty and take responsibility for our actions.* Respect - We act in a way that acknowledges the humanity and contributions of each individual.* Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.* Equity - We create conditions that provide everyone an opportunity to thrive.* Diversity - We welcome, acknowledge and appreciate our similarities and differences.* Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.More about Working at U-M* Our commitment to campus culture* Our commitment to faculty and staff well-being* Our commitment to employee engagement