Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench

Disneyland Hong Kong; Orlando (FL); On-site; Full time

Job summary

Join a leading company as a Call Center Representative at their Guest Services Call Center. This full-time role involves assisting guests and handling emergency calls in a high-volume environment. Ideal candidates should have excellent customer service skills and adaptability to meet fluctuating operational needs. Enjoy a starting pay of $18.25/hour and various benefits.

Benefits

Health Benefits

Educational Opportunities

Qualifications

• Experience in a customer service or contact center environment.
• Written and verbal communications skills.
• Three weeks of Full availability during Training.

Responsibilities

• Provide outstanding Guest Service when problems arise.
• Answer emergency calls and respond appropriately.
• Assist Guests needs by answering questions.

Skills

Customer Service

Conflict Resolution

Communication

Adaptability

Education

High School Diploma

Tools

Microsoft Windows

SharePoint

Teams

Avaya

Job description

Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench

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Job ID 1275868BR
職位地點 奧蘭多, 佛羅里達州, 美國 / 布埃納文圖拉湖, 佛羅里達州, 美國
有意工作的公司 Walt Disney World Resort
張貼日期 2025/05/10

工作概要:

Join the Guest Services Call Center as a Call Center Representative! Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center. They provide resources, information, and resolution for Guests staying at a Walt Disney World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.

The starting pay rate for this position is $18.25/hour.

職責:

• Provide outstanding Guest Service when problems arise and help find solutions
• Ability to use good judgment and decision making
• Curiosity & interest about Disney Products
• Navigate between multiple and concurrent computer applications
• Answer emergency calls and respond appropriately
• Meet required departmental metric expectations including efficiency goals
• Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
• Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas
• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
• Complete all required Company training and compliance courses as assigned

基本條件:

• Experience in a customer service or contact center environment
• Computer proficiency within a Microsoft Windows environment and working on dual monitors
• Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
• Adaptability to the fluctuating needs of our operations
• Maintain discretion and Guest confidentiality
• Written and verbal communications skills
• Three weeks of Full availability during Training
• Flexible with work schedule, including weekends holidays and overnight shifts

理想條件:

• Knowledge of Walt Disney World products and services
• Understanding of Disney Cast Life and My Disney Experience
• Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya
• Bilingual

其他資訊:

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

關於 Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Destinations, LLC , 其所屬的業務部門是 Walt Disney World Resort 。

Disney Destinations, LLC是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀況、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。