Call Center Remote CT

Gainwell Technologies; United States; Remote; USD 29,000 - 42,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership academies

Technical development academies

Job summary

Gainwell Technologies is seeking a Call Center professional for a remote CT role. You will respond to basic client questions, elevate complex issues, and help ensure client inquiries are resolved efficiently while meeting SLAs.

This full-time position offers growth through learning, flexible vacation, a 401(k) match, comprehensive health benefits, and educational support. You will collaborate with teammates and clients, review procedures to improve workflows, and participate in leadership and

Qualifications

• 2+ years of customer service experience in any industry.
• Knowledge of basic help desk software and Microsoft Office applications.
• Strong problem-solving skills to resolve inquiries effectively.
• Excellent written and oral communication to respond professionally.

Responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed.
• Update account history and follow up to confirm resolutions.
• Adhere to SLAs and meet production targets consistently.
• Collaborate with team, management and clients to resolve inquiries; cross-train new resources.
• Review procedures and workflows to identify improvement opportunities.

Skills

Customer service

Problem solving

Teamwork

Communication

Written comms

Tools

Help desk software

Microsoft Office

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Remote CT at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• Opportunities to travel through your work (0-10%)

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.