Call Center Receptionist

Humana Inc; San Antonio (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc. is seeking a Receptionist in the San Antonio area to greet patients, schedule appointments, and maintain accurate patient records in EMR/CRM systems.

The role involves answering inquiries and providing administrative support to the medical team within a physician practice. The position requires a High School Diploma or GED and at least 1 year of healthcare or related customer service experience.

Qualifications

• High School Diploma or GED; Healthcare experience preferred but not required.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Experience documenting customer issues by phone, email, and chat.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff.
• Patient Records: Maintain patient records in EMR/CRM systems with accuracy and confidentiality.
• Inquiries and Communication: Answer calls, respond to inquiries, and provide general information.
• Office Management: Keep work area tidy, sanitized, and stocked with materials.
• Administrative Support: Assist with other tasks as directed by manager.

Skills

Customer service

Phone etiquette

Team player

Documentation

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

CRM systems

Job description

Become a part of our caring community

The Receptionist answers incoming calls for 18 centers. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 1 ensures a smooth and welcoming experience for patients and supports the medical team with multiple administrative tasks. Typically work on routine and patterned assignments. The Receptionist welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:

• Greet Patients: Welcome patients and visitors, both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Maintain patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the work area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Help with other administrative tasks, as instructed by manager.

The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and supervises works closely under established policies/practices and guidelines with minimal opportunity for deviation. Use your skills to make an impact

Required Qualifications

• High School Diploma or GED 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Experience documenting customer issues in detail and experience resolving issues and requests by phone, email, and chat
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information: We consider this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, the company will require you to screen for TB.

Scheduled Weekly Hours 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Conviva Senior Primary Care

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.