Call Center Pharmacy Technician

Value Apothecaries; Reading (Berks County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Hybrid work after 90 days

Job summary

Cencora is hiring a Pharmacy Call Center Technician for an onsite role in West Reading, PA. The position is full-time with potential hybrid work after 90 days. Shifts are 8 hours with possible weekends and holidays. Starting pay is $24/hour or higher based on experience.

Ideal candidates have at least two years of pharmacy-related experience and PA tech licensure. The role focuses on outstanding customer service, patient care, and accurate documentation in the pharmacy system.

Qualifications

• Minimum of two (2) years directly related and progressively responsible pharmacy experience.
• PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required.

Responsibilities

• Answers inbound calls and outbound calls to support customers and pharmacy operations.
• Resolves customer complaints and escalates to a manager when needed.
• Interacts with patients, prescribers, and staff to solve problems or answer questions.
• Documents customer interactions in the pharmacy information system according to SOPs.

Skills

Customer service

Pharmacy terminology

Clear communication

Tech proficiency

Spanish language (nice to have)

Education

2+ years pharmacy-related experience

PA Registered Pharmacy Technician license

Tools

Pharmacy management systems

Microsoft 365

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This is an onsite Pharmacy Call Center Technician position located in West Reading, PA. This is a full-time position. Hybrid work opportunities may be available after 90 days based on operational needs, job performance, and departmental requirements. Shifts are usually 8 hours with the potential for rotating weekends and holidays. Starting pay is $24/hour or higher based on experience.

A Pharmacy Technician in our organization is a positive, team-oriented professional committed to delivering outstanding customer service and patient care. Successful candidates are able to manage multiple priorities, adapt to changing demands, leverage technology effectively, and communicate clearly with patients, providers, and colleagues.

Responsibilities

• Answers inbound calls, makes outbound calls to provide support for customers inquiries and electronic communications within pharmacy operations.
• Manages and resolves customer complaints; escalating to manager as necessary.
• Interacts regularly with external contacts such as patients, prescribers, and other staff to solve problems or answer questions.
• Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience.
• Manages and completes project assignments to achieve desired results within the defined timeline.
• Responsible for creating and updating patient profiles in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Responsible for entering all prescription information into the pharmacy information system and adjudicating claims.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists.
• Assists with the review and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Responsible for utilizing various technology platforms to meet customer and business needs.
• Participates in achieving business goals and metrics for the organization.
• Performs related duties as assigned.

Education

• Normally requires a minimum of two (2) years directly related and progressively responsible pharmacy experience. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification preferred.
• PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required. For further information, please consult the state board of Pharmacy.

Skills

• Ability to build positive relationships through effective communication and collaboration
• Ability to work quickly and accurately under time and volume constraints
• Strong customer focus and ability to manage customer expectations
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills
• Proficiency with pharmacy management systems
• Proficiency with Microsoft M365 software applications for productivity, reporting, and communication
• Spanish-language proficiency is a plus but is not required.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora