Call Center Pharmacy Technician

Martin's Point Health Care; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Paid time off

Volunteer time off

Job summary

Martin's Point Health Care in Maine is seeking a Call Center Pharmacy Technician to provide outstanding patient service, handle mail order duties, and support the Pharmacy team in a fast-paced setting. This full-time on-site role offers a $1,500 sign-on bonus, hourly pay in the $20–$25 range, comprehensive benefits, and flexible hours including weekends and holidays.

Strong communication, data entry accuracy, and problem-solving are essential to ensure First Call Resolution and patient

Qualifications

• HS Diploma or equivalent required.
• Active Pharmacy license for state applying prior to start date.
• Experience in an administrative and/or customer service-oriented environment required.
• Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.
• Knowledge of telephonic data collection and information sharing.
• Shows alignment with Martin’s Point Values.

Responsibilities

• Responds to patient and external customer requests via inbound calls to achieve First Call Resolution.
• Coordinates with on-site staff to process requests and ensure accurate data collection.
• Maintains positive patient experience through thorough information gathering and retention of current patients.
• Acts as a resource to patients and the Mail Order Pharmacy team.
• Follows standard processes for mail order functions (refills, tracking, data gaps).
• With supervisory support, tracks work requested and follows up.
• Participates in process improvement activities.
• Participates in daily huddles and team meetings to improve workflows and outcomes.
• Demonstrates knowledge of Martin’s Point’s mission and lines of business.

Skills

Telephone etiquette

Organizational skills

Data entry

Word processing

Customer service

Interpersonal skills

Problem solving

Time management

Education

HS Diploma or equivalent

Active Pharmacy license

Tools

Windows

Job description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

Position is offering a $1500.00 Sign on Bonus

Job Description

• Utilizing superior customer service skills, responds to all patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to establish processes and protocols and within established quality metrics.
• Processes all patient and external customer requests through appropriate coordination with on-site staff. Ensures messages and collected patient information is accurate and complete.
• Ensures a positive patient experience through thorough information collection and retention of current patients.
• Serves as a resource to patients and the Mail Order Pharmacy team.
• Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing.
• With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed.
• Participates in process improvement activities
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
• Demonstrates in-depth knowledge of Martin’s Point’s mission, vision, and multiple lines of business.

Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.

Education

POSITION QUALIFICATIONS

• HS Diploma or equivalent

Licensure/certification

• Active Pharmacy license for state applying prior to start date

Experience

• Experience working in an administrative and/or customer service-oriented environment required.
• Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.

Knowledge

• Basic knowledge of telephonic skills for collection of data and information sharing
• Demonstrates an understanding of and alignment with Martin’s Point Values.

Skills

• Windows Based Computer skills: data entry and word processing ability
• Demonstrated telephone etiquette and positive interpersonal skills
• Excellent organizational skills
• Detailed oriented and excellent follow through skills

Abilities

• Ability to function independently and professionally
• Ability to handle difficult conversations with patients and internal customers
• Ability to analyze and problem solve
• Ability to work with a variety of customers ranging from patients, internal customers, peers
• Must be able to work flexible hours which may include weekends, evenings and holidays.

Pay Range: $20.20 - $24.95 The pay range above reflects the anticipated base pay range based on a full-time position. Actual compensation will be determined based on factors such as experience, skills, qualifications, and other job-related considerations. Employees may also be eligible for additional compensation, including incentive or commission-based programs, where applicable and subject to the terms of the relevant plan. In addition to base compensation, we offer a comprehensive benefits package including medical, dental, vision, retirement savings with employer contributions, paid time off (including volunteer time off!), pie day, and other employee benefits.

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]

Do you have a question about careers at Martin’s Point Health Care? Contact us at: [e-mail]