Call Center Pharmacy Technician

Martin's Point Health Care Inc.; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Volunteer time off

Job summary

Join Martin's Point Health Care, a not-for-profit organization serving Maine and beyond, as a Call Center Pharmacy Technician. You will provide world-class service to patients and staff from the Mail Order Pharmacy team, with a $1500 sign-on bonus.

Respond to patient requests, coordinate with on-site staff, and ensure accurate data while maintaining a positive patient experience. HS Diploma, active pharmacy license, and flexible hours are required.

Qualifications

• HS Diploma or equivalent required.
• Active Pharmacy license for the state applying prior to start date.
• Experience in an administrative and/or customer service environment is required.
• Knowledge of telephonic data collection and information sharing.
• Ability to work flexible hours including weekends, evenings and holidays.

Responsibilities

• Respond to patient and external customer requests via incoming calls with first call resolution.
• Coordinate with on-site staff to process requests.
• Ensure accuracy and completeness of messages and patient data.
• Maintain a positive patient experience through thorough information collection.
• Serve as a resource to patients and the Mail Order Pharmacy team.
• Follow mail order processes for refills, tracking, and data gaps.
• Track and follow up on work with supervisory support.
• Participate in process improvement activities.
• Attend daily huddles and team meetings to improve workflows.
• Demonstrate Martin’s Point mission, vision, and values.

Skills

Customer service

Telephone etiquette

Data entry

Organizational skills

Problem solving

Education

HS Diploma or equivalent

Tools

Windows

Job description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

Position is offering a $1500.00 Sign on Bonus Call Center Pharmacy Technician works collaboratively with all members of the Pharmacy Mail Order Team to provide world class service to both the patients and staff of Martin’s Point.

PRIMARY DUTIES AND RESPONSIBILITIES

• Utilizing superior customer service skills, responds to all patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to establish processes and protocols and within established quality metrics.
• Processes all patient and external customer requests through appropriate coordination with on-site staff.
• Ensures messages and collected patient information is accurate and complete.
• Ensures a positive patient experience through thorough information collection and retention of current patients.
• Serves as a resource to patients and the Mail Order Pharmacy team.
• Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing.
• With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed.
• Participates in process improvement activities.
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
• Demonstrates in-depth knowledge of Martin’s Point’s mission, vision, and multiple lines of business.
• Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.

POSITION QUALIFICATIONS

• Education: HS Diploma or equivalent
• Licensure/certification: Active Pharmacy license for state applying prior to start date
• Experience: Experience working in an administrative and/or customer service-oriented environment required. Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.
• Knowledge: Basic knowledge of telephonic skills for collection of data and information sharing
• Demonstrates an understanding of and alignment with Martin’s Point Values.
• Skills: Windows Based Computer skills: data entry and word processing ability
• Demonstrated telephone etiquette and positive interpersonal skills
• Excellent organizational skills
• Detailed oriented and excellent follow through skills
• Abilities: Ability to function independently and professionally
• Ability to handle difficult conversations with patients and internal customers
• Ability to analyze and problem solve
• Ability to work with a variety of customers ranging from patients, internal customers, peers
• Must be able to work flexible hours which may include weekends, evenings and holidays.
• Pay Range: $20.20 - $24.95

The pay range above reflects the anticipated base pay range based on a full-time position. Actual compensation will be determined based on factors such as experience, skills, qualifications, and other job-related considerations. Employees may also be eligible for additional compensation, including incentive or commission-based programs, where applicable and subject to the terms of the relevant plan. In addition to base compensation, we offer a comprehensive benefits package including medical, dental, vision, retirement savings with employer contributions, paid time off (including volunteer time off!), pie day, and other employee benefits. This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] Do you have a question about careers at Martin’s Point Health Care? Contact us at: [e-mail] Martin’s Point Health Care is a progressive, not-for-profit organization providing care and coverage to the people of Maine and beyond. The organization operates six primary care health care centers in Maine and New Hampshire, accepting most major insurance plans. Martin’s Point also administers two health plans: Generations Advantage (Medicare Advantage plans available throughout Maine), and the US Family Health Plan (TRICARE Prime® plan for active-duty and retired military families in Maine, New Hampshire, Vermont, upstate New York, northern and western Pennsylvania, and northeastern and central Ohio). For more information, visit https://careers.martinspoint.org.