Call Center Pharmacist Consultant

CareBridge; Indianapolis (IN); Remote; USD 109,000 - 181,000; Full time

Job summary

CareBridge is seeking a Call Center Pharmacist Consultant to support disease management and evaluate drug therapy. This role offers flexibility with remote work and involves direct member contact to promote compliance and appropriate use of medications. Candidates require a BA/BS in Pharmacy, a valid RPh license, and at least two years of clinical experience, with a preference for PharmD and call center experience.

Benefits

401(k) + match

Paid Time Off

Wellness programs

Incentive bonus programs

Qualifications

• Requires a minimum of 2 years of clinical experience.
• Current valid RPh license is mandatory.
• Preferred PharmD degree and call center experience.

Responsibilities

• Evaluates member Rx needs through medication history review.
• Assesses compliance with plans via direct contact.
• Determines barriers to compliance and suggests solutions.

Skills

Clinical evaluation

Patient counseling

Compliance assessment

Education

BA/BS in Pharmacy

RPh license

PharmD

Job description

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Be Part of an Extraordinary Team

A proud member of the Elevance Health family of companies, CarelonRx (formerly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.

The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance.

Title: Call Center Pharmacist Consultant

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered.

Work Hours: Monday - Friday, 12:00pm - 8:30pm EST

Build the Possibilities. Make an extraordinary impact.

The Call Center Pharmacist Consultant is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and consultation for program participants.

How you will make an impact

Primary Duties May Include, But Are Not Limited To

• Provides evaluation of member Rx needs and therapies through review of medication history to determine if medications are appropriate.
• Assesses member compliance with plan through direct contact with members and their physicians.
• Determines potential barriers to compliance and identifies solutions to overcome barriers.
• Ensures that members understand appropriate use of current prescriptions.
• Reviews medications with physicians when therapies do not meet national standards and counsels physicians around alternative medications.
• Serves as a resource to the clinical team in disease management and other clinical areas.
• May require response during non-standard hours.
  
  

Minimum Requirements

• Requires BA/BS in Pharmacy and a minimum of 2 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.
• Current valid active and unrestrictive RPh license required.
  
  

Preferred Skills, Capabilities And Experiences

• PharmD preferred.
• Experience with direct patient counseling or education preferred.
• Call center experience is HIGHLY preferred.
  
  

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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