Call Center Phamracy Technician

Cencora, Inc.; Pennsylvania; Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Paid parental leave

Training programs

Professional development resources

Mentorship programs

Volunteer activities

Job summary

Cencora, Inc. is seeking a Pharmacy Call Center Technician for an onsite role in West Reading, PA. You will create patient profiles, enter prescription plan data, process new prescriptions, and resolve insurance issues in a busy ambulatory setting.

Ideal candidates have 2+ years ambulatory pharmacy experience and a PTCB certification; state certification is acceptable. This full-time position offers comprehensive benefits and professional development opportunities.

Qualifications

• Minimum two years ambulatory pharmacy experience.
• PTCB or comparable national certification required.
• State certification acceptable if competencies meet requirements.
• Trainee license must upgrade before expiration.

Responsibilities

• Create patient profiles in the pharmacy information system.
• Enter prescription plan information for processing and adjudication.
• Enter new patient prescription information into the system.
• Address insurance, reimbursement, and payment issues with providers and patients.
• Assist pharmacist with therapeutic consults and adjudication follow-up.
• Support inventory and order processing; handle calls and triage as needed.

Skills

Communication skills

Attention to detail

Time management

Customer service

Interpersonal skills

Education

Ambulatory pharmacy experience (2+ years)

Pharmacy technician certification (PTCB)

State pharmacy certification acceptable

Bachelor's degree preferred

Tools

Pharmacy information system

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Location: This is an onsite Pharmacy Call Center Technician position located in West Reading, PA 19611 supporting Tower Health retail pharmacy operations in an office-based setting. This role is Full-time role - 40hrs per week.

Responsibilities

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Education

• Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred.
• Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required.
• State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
• Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license.
• For further information, please consult the state board of Pharmacy.

Skills and Knowledge

• Ability to communicate effectively both orally and in writing.
• Ability to work quickly and accurately under time and volume constraints.
• Strong interpersonal skills.
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction.
• Familiarity with pharmaceutical products, services and drug interactions.
• Strong organizational skills; attention to detail.
• Good analytical skills.

What Cencora offers

• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• mentorship programs
• employee resource groups
• volunteer activities
• much more

For details, visit https://www.virtualfairhub.com/cencora.

Full time Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.