Call Center Phamracy Technician

Cencora; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Cencora in West Reading, PA seeks a Pharmacy Call Center Technician for an onsite, full-time role. You will create patient profiles, input prescription data, and resolve insurance issues within a busy ambulatory pharmacy setting.

Required two years of ambulatory pharmacy experience and a Pharmacy Technician Certification Board (PTCB) certification; state license contact is recommended if equivalent. Training and benefits offered.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Ability to work quickly and accurately under time and volume constraints.
• Strong interpersonal and customer service skills.
• Familiarity with pharmaceutical products and drug interactions.
• Strong organizational skills and attention to detail.
• Good analytical skills.

Responsibilities

• Create patient profiles in the pharmacy information system.
• Enter prescription plan information for processing and adjudication.
• Enter new patient prescription data into the system.
• Resolve insurance and reimbursement issues with providers, patients, and pharmacists.

Skills

Communication

Time management

Interpersonal skills

Customer service

Pharmaceutical knowledge

Organization

Analytical thinking

Education

Pharmacy technician certification (PTCB)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Location: This is an onsite, Pharmacy Call Center Technician position located in West Reading, PA 19611 supporting Tower Health retail pharmacy operations in an office-based setting. This role is Full-time role - 40hrs per week

Responsibilities:

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Education:

Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.

Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license. For further information, please consult the state board of Pharmacy.

Skills and Knowledge:

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

AmerisourceBergen Services Corporation