Call Center Patient Representative

Michigan Institute of Urology; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Institute of Urology is seeking a Call Center Patient Representative to answer phones promptly, schedule appointments, and accurately enter patient demographics and insurance details. The role emphasizes confidentiality under HIPAA and professional patient interaction.

The ideal candidate will have experience in a busy medical office, strong communication skills, and proficiency with electronic medical records. This is a full-time position based in Sterling Heights, MI.

Qualifications

• High School Diploma or equivalent required.
• Experience in a busy medical office is preferred.
• Ability to multitask in a professional environment.

Responsibilities

• Acquire essential demographic, financial, medical and insurance information from patients in a courteous atmosphere.
• Answer telephones in a professional manner.
• Schedule appointments.
• Take messages for patients using EMR.
• Verify and update patient demographic information.
• Register new patients.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Update registration and insurance information for existing patients.
• Perform other position related duties as assigned.

Skills

Multitasking

Customer service

Detail-oriented

Communication skills

EMR knowledge

MS Office

Education

High School Diploma

Tools

MS Office

Job description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Job Type

Full-time

Description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities Include But Are Not Limited To

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

Certifications, Licensures Or Registry Requirements

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Education Requirements

• High School Diploma or equivalent required.

Experience Requirements

• Previous experience in a busy medical office preferred.

Required Travel

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

• 1-25 lbs. Frequent from 34% to 66%
• 26-50 lbs. Occasionally from 2% to 33%
• 1-25 lbs. Seldom, up to 2%
• 100 + lbs. Seldom, up to 2%
• Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
• Floor to Chest, 26-50 lbs. Seldom: up to 2%
• Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
• Floor to Waist, 26-50 lbs. Seldom: up to 2%