Call Center Patient Representative

Minority Professional Network, Inc.

Blue Ash (OH)

Hybrid

USD 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

Minority Professional Network, Inc. is seeking a Call Center Patient Representative to join our Cincinnati-based office.

The position offers a hybrid remote option after 6 months and requires accurate data entry, patient scheduling, and HIPAA-compliant handling of information. Responsibilities include answering phones, updating patient demographics, verifying insurance, and communicating with patients with compassion in a fast-paced medical office environment.

Qualifications

High School Diploma or equivalent required.
Previous experience in a busy medical office preferred.
Knowledge in healthcare systems operations such as EMR.
Skill in using computer programs and applications including Microsoft Office.
Adept at multitasking.
Customer-oriented with ability to remain calm in difficult situations.
Complies with HIPAA regulations for patient confidentiality.

Responsibilities

Answers phones promptly and professionally.
Schedules patient appointments and maintains calendar.
Verifies and updates patient demographic information and insurance details.
Registers new patients and enters information into EMR.
Takes messages and communicates with patients as needed.
Resolves patient concerns and answers inquiries.
Maintains confidentiality in line with HIPAA policies.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal communication

Written communication

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Description

This position is in our office located at:

10220 Alliance Road

Cincinnati OH 45242

This position offers a hybrid remote option after 6 months

NO WEEKENDS, NO EVENINGS, NO HOLIDAYS

We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!

Benefits:

Health insurance
Dental insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid sick time
Paid time off
Paid holidays
Profit sharing
Retirement plan

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
Answers telephones in a professional manner.
Schedules appointments.
Takes messages for patients using electronic medical records.
Verifies and updates patient demographic information.
Registers new patients.
Addresses patient requests and inquires.
Resolves patient concerns.
Returns calls as necessary.
Updates registration and insurance information for existing patients.
Performs other position related duties as assigned.
Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.