Call Center Patient Representative

Spokane Urology; Spokane Valley (WA); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Spokane Urology is seeking a Call Center Patient Representative to handle phone inquiries, schedule patient appointments, and manage patient demographics with precision. The role requires prudent data entry, accurate insurance verification, and proficient use of electronic medical records.

Candidates should be patient-centered, calm under pressure, and capable of multitasking across administrative tasks while maintaining HIPAA compliance and confidentiality in all communications.

Formación

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Ability to handle patient information with HIPAA-compliant confidentiality.

Responsabilidades

• Answer phones promptly and professionally.
• Schedule patient appointments and enter/update demographic information.
• Verify insurance information and collect required data.
• Take messages and use EMR for patient communications.
• Maintain accuracy in registration and insurance data.
• Address patient requests and resolve concerns, while adhering to policies.

Conocimientos

Multitasking

Customer service

Attention to detail

Communication skills

HIPAA compliance

Educación

High School Diploma or equivalent

Herramientas

EMR systems

Microsoft Office

Descripción del empleo

Description

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• Previous experience in a busy medical office preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%