Call Center Patient Representative

Spokane Urology PS; Spokane Valley (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Spokane Urology PS is seeking a Call Center Patient Representative to handle patient calls, schedule appointments, and update demographic and insurance information. You will work in a fast-paced medical office, using EMR systems to document interactions and support patients with care access.

Ideal candidates have a High School Diploma and experience in a busy medical setting, with excellent communication skills and a strong commitment to patient confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Adept at multitasking.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with HIPAA regulations for patient confidentiality.

Responsibilities

• Answer phones promptly and professionally.
• Schedule patient appointments.
• Enter and update patient demographics.
• Verify insurance information.
• Register new patients.
• Take messages for patients using electronic medical records.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Maintain confidentiality per HIPAA regulations.

Skills

Multitasking

Customer service

Detail-oriented

Verbal communication

Written communication

EMR knowledge

MS Office

HIPAA compliance

Education

High School Diploma

Job description

Description

GENERAL SUMMARY

The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• Previous experience in a busy medical office preferred.

REQUIRED TRAVEL

• N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%