Call Center Patient Recruitment Specialist

CenExel; Atlanta (GA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

CenExel is seeking a Call Center Patient Recruitment Specialist in Atlanta, GA to connect with potential study participants via phone. You will screen patients per protocol, manage call volumes, and coordinate scheduling through Clinical Conductor while upholding regulatory standards and CenExel procedures.

The role requires clear verbal and written communication, attention to detail, and the ability to work on-site at our CenExel location in Atlanta.

Qualifications

• Must be able to communicate verbally and in writing.
• Minimum high school diploma or GED.
• Ability to perform detail-oriented work and follow up on assignments with basic computer skills.

Responsabilités

• Maintain a professional relationship with potential study participants.
• Perform the initial telephone screening of patients per study protocols.
• Manage a large volume of incoming and outgoing calls in a timely manner.
• Schedule screening appointments in Clinical Conductor.
• Make reminder phone calls as needed.
• Adhere to FDA CFR, ICH, GCP, CenExel SOPs and site policies.
• Assume other duties as assigned.

Connaissances

Verbal communication

Written communication

Detail-oriented

Basic computer skills

Formation

High school diploma or GED

Description du poste

Call Center Patient Recruitment Specialist

Job Category : Recruitment

Requisition Number : CALLC004420

• Posted : October 29, 2026
• Full-Time

Locations

Showing 1 location

CenExel ACMR
501 Fairburn Road SW
Atlanta, GA 30331, USA

Description

About Us:

Each of CenExel's research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.

Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.

Job Summary:

Responsible for the crucial role of connecting with customers via phone calls.

Essential Responsibilities and Duties:

• Maintain a professional relationship with potential study participants.
• Performs the initial telephone screening of patients, per study protocols.
• Managing a large volume of incoming and outgoing calls in a timely manner.
• Schedules screening appointments in Clinical Conductor.
• Makes reminder phone calls as needed.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Education/Experience/Skills:

• Must be able to effectively communicate verbally and in writing.
• Minimum high school diploma or GED.
• Must have the ability to perform detail-oriented work, have basic computer skills and follow up on assignments.

Working Conditions

• Indoor, Office environment.
• Essential physical requirements include sitting, typing, standing, and walking.
• Lightly active position, occasional lifting of up to 20 pounds.
• Reporting to work, as scheduled, is essential.
• On site work arrangement.

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.