Call Center Operator (Part-Time)

Fond du Lac Band of Lake Superior Chippewa; Minnesota; On-site; USD 18,000 - 23,000; Full time

Job summary

Fond du Lac Band of Lake Superior Chippewa is seeking a Hotel/Guest Services representative for the Black Bear Casino Resort onsite. You will handle hotel calls, assist guests with reservations, and promote promotions with a courteous, professional demeanor.

The role requires strong communication skills, the ability to multi-task, and attentiveness to detail. Prior call center or hospitality experience is preferred, with a flexible schedule and a focus on guest satisfaction.

Qualifications

• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Knowledge of computer systems and word processing is required.
• One year experience in relevant area and/or call center is preferred.
• Ability to type 40 words per minute is preferred.
• Previous switchboard experience preferred.
• Previous hospitality related experience highly preferred.
• Qualified candidate must have excellent communication skills.
• Pleasant phone voice.
• Ability to multi-task.
• Great customer service skills must also have the initiative to work independently.
• Must be available/flexible to work varying shifts.
• Must be able to sit, stand or bend for the duration of shift.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.

Responsibilities

• Answers all incoming calls to the Hotel from internal and external callers, within 3 rings.
• Responds to inquiries such as directions and calls for assistance.
• Accurately enters, reviews and confirms Hotel Reservations with guests.
• Has complete awareness and understanding of all promotions and specials.
• Assists with wake up calls, inquires, dining reservations, etc.
• Able to work under minimal supervision.
• Transferring calls to proper extensions, operating voice mail systems.
• Courteous and professional manner in all dealings with guests, vendors and other employees.
• Welcomes hotel guests with a smile over the phone.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Represents Fond du Lac Band and department in community.
• Maintain attendance and be on time per policy.
• Keep work area clean and organized.
• Flexibility to assume other responsibilities as needed by management.

Skills

Communication

Multitasking

Customer service

Phone etiquette

Written communication

Time management

Attention to detail

Typing 40 wpm

Tools

Call center software

Word processing

General computer skills

Job description

• Division/Department: Hotel/Guest Services
• Location: Black Bear Casino Resort - Onsite
• Reports To: Hotel Supervisor
• Probationary Period: 90 days – Full time; 120 days – Part time, 6 months; 1 year
• FLSA Status: Non-Exempt (hourly)
• Classification: Non-Child Related NB
• Driver’s License: Level 0 -No Driver’s License Required
• Rate of Pay: $15.00 per hour

Responsibilities

• Answers all incoming calls to the Hotel from internal and external callers, within 3 rings.
• Responds to inquires such as directions and calls for assistance.
• Accurately enters, reviews and confirms Hotel Reservations with guests.
• Has a complete awareness and understanding of all promotions and specials.
• Assists with wake up calls, inquires, dining reservations, etc.
• Able to work under minimal supervision.
• Transferring calls to proper extensions, operating voice mail systems.
• Courteous and professional manner in all dealings with guests, vendors and other employees.
• Welcomes hotel guests with a smile over the phone.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Qualifications

• No Driver’s License Required
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Knowledge of computer systems and word processing is required.
• One year experience in relevant area and/or call center is preferred.
• Ability to type 40 words per minute is preferred.
• Previous switchboard experience preferred.
• Previous hospitality related experience highly preferred.
• Qualified candidate must have excellent communication skills.
• Pleasant phone voice.
• Ability to multi-task.
• Great customer service skills must also have the initiative to work independently.
• Must be available/flexible to work varying shifts.
• Must be able to sit, stand or bend for the duration of shift.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.

Physical Requirement

• Normal physical requirements.
• Some lifting and carrying up to 25 pounds.
• Subject to inside environmental conditions, including working in a smoking environment.

The Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang (Where the water stops), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse, supportive, and inclusive workforce that employs Fond du Lac Band members, native peoples, and those from our surrounding communities. As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promotes our language, culture, and the preservation of our natural resources. The Fond du Lac Band is an employer that cultivates the growth of our employees and our programs; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO). Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.