Bingo Supervisor/Bingo Payout (Part-Time) (Internal Only)

Fond du Lac Band of Lake Superior Chippewa; Minnesota; On-site; USD 23,000 - 26,000; Full time

Job summary

Fond du Lac Band of Lake Superior Chippewa's Black Bear Casino Resort – Bingo is seeking a dedicated team member to operate bingo games and manage daily paperwork, including tip sheets and floor assignments. You will also handle prize announcements, equipment checks, and adherence to casino policy while delivering strong customer service.

Role requires previous gaming experience, ability to work multi-shift including holidays, and strict attention to detail.

Qualifications

• Understands entertainment field dynamics.
• Experience in gaming operations preferred.
• Role involves shift work across seven days including holidays.
• Strong verbal and written communication required.
• Ability to work independently and set priorities.
• Must maintain high attention to detail and accuracy.
• Ability to establish professional relationships with staff and customers.
• Subject to drug and alcohol testing as per policy.
• Background checks conducted pre-employment and annually.

Responsibilities

• Operate bingo games and complete daily paperwork (tip sheets, floor assignments, break sheets).
• Assign breaks, distribute tips, manage prize boards and incident reports.
• Make public announcements of prizes and events via PA system.
• Test and verify caller equipment and bingo numbers daily.
• Monitor floor operations to ensure smooth play and customer satisfaction.
• Resolve disputes per casino policy with customers and staff.
• Supervise bingo staff, approve leave, and schedule training.

Skills

Entertainment knowledge

Gaming experience

Shift work flexibility

Oral & written communication

Independent work

Attention to detail

Relationship building

Testing compliance

Background checks

Job description

Division/Department: Black Bear Casino Resort – Bingo
Location: Black Bear Casino Resort – On Site
Reports To: Bingo Manager
Probationary Period: 90 days – Full time; 120 days – Part time
FLSA Status: Non-Exempt (hourly)
Classification: Class A Gaming Licensure
Driver’s License: No Driver’s License required.
Rate of Pay: $16.96-$19.08 per hour

Responsibilities

• Responsible for bingo game operation including the daily paperwork (tip sheet, floor assignment sheets, break assignments, bonanza verification sheets, FortuNet tracking sheets) and their distribution to the proper channels.
• Assigns breaks and sections. Distributes tips. Locks and unlocks the Lucky 7 boxes. Signs exchanges. Reports over/shorts to vendors. Determines when boards should be replaced for missed bingos or for various other situations in accordance with casino policy and procedure.
• Announces prizes and makes other public announcements over the public address system including special announcements (salutation, house rule review, intermission announcements, end of month drawing, calendar of events, customer announcements, anniversary, birthdays, etc.); special promotional announcements; and session announcements (beginning of each session, beginning and end of intermissions and end of night).
• Responsible for equipment used in the bingo operation. Conducts daily pre-game tests of caller equipment (numbers, microphones, machines, mixer board, monitors, display boards, copier, etc.)
• Verifies daily the bingo numbers for all games (matinees, regular session, and bonanza).
• Monitors the bingo floor to ensure smooth operation and customer satisfaction.
• Resolves problems or disputes of customers and employees (seating, arguments, sleepers, etc.) in accordance with casino policy and procedure.
• Develops rapport with customers.
• Supervises bingo staff to include selection and retention of subordinates, approving and disapproving leave requests, evaluating performance, determining training needs, scheduling, disciplining, etc.
• Department uniform is required and provided to the employee, which must be worn during scheduled work hours unless prior arrangements have been made with management.
• Must attend all mandatory department trainings.
• Must attend all required Title 31 and/or SAR trainings.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
  

Qualifications

• An understanding of skill in the entertainment field.
• Previous gaming experience is required.
• Operations consist of shift work; seven days a week and on holidays.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.
  

Physical Requirement

• Prolonged sitting, with some lifting and walking is required.
• Subject to inside environmental conditions, including work in a smoking environment
  

The Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang (Where the water stops), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse, supportive, and inclusive workforce that employs Fond du Lac Band members, native peoples, and those from our surrounding communities.
As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promotes our language, culture, and the preservation of our natural resources.
The Fond du Lac Band is an employer that cultivates the growth of our employees and our programs; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO).
Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.