Call Center Operator

Sheppard Pratt; Towson (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Sheppard Pratt in Towson, MD is seeking an Administrative Assistant to handle front-desk phone duties, directing calls to the appropriate program, and maintaining organized logs and records.

The role requires clear, therapeutic communication with patients, strong English literacy, and the ability to route information securely; a high school diploma or equivalent with relevant experience is acceptable.

Qualifications

• Communicates in a therapeutic, respectful way with patients at the patients' level of understanding.
• Interpersonal skills sufficient to answer and properly route telephone calls, exchange routine information, and transmit confidential/sensitive information (more than 80% of work time).
• Read, write, and speak English well enough to effectively communicate with a diverse group of people; high school education; one year of relevant experience may substitute for a high school diploma.

Responsibilities

• Receive and answer incoming phone calls and direct them to the designated person or program via office telephone.
• Place long distance calls for staff and patients.
• Maintain chronological logs and records.

Skills

Phone etiquette

Interpersonal skills

English communication

Education

High school diploma

Job description

• Following established procedures, receives and answers incoming phone calls and directs them to the designated person or program via office telephone.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

General Summary

• Following established procedures, receives and answers incoming phone calls and directs them to the designated person or program via office telephone.
• Places long distance calls for staff and patients.
• Maintains chronological logs and records.

Knowledge, Skills, and Abilities Required

• Communicates in a therapeutic, respectful way with patients at the patients' level of understanding.
• Work requires interpersonal skills sufficient to answer and properly route telephone calls, exchange routine information, and transmit confidential/sensitive information (more than 80% of work time).
• Work requires the ability to read, write, and speak English well enough to effectively communicate with a diverse group of people in a wide variety of situations; the ability to comprehend oral and written instructions and transmit oral instructions; and the ability to maintain files and chronological logs. This level of general educational development requires a high school education; one year of relevant experience will be considered as a substitute for possession of a high school diploma.

Hours: 7:00 a.m. - 3:30 p.m. (Mon - Fri)