Call Center Operations Supervisor

Lexington-Fayette Urban County Government (LFUCG); Lexington (KY); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Direct deposit

Job summary

Lexington-Fayette Urban County Government is seeking a supervisor to lead the LexCall customer service staff and daily call center operations in Lexington, KY. The role is exempt and pays an annual salary of $56,754.88 with a compensatory time leave program for overtime hours.

The position requires a Bachelor's degree and at least four years of related experience, including one year in supervision. Strong data reporting and payroll coordination skills are essential.

Qualifications

• Bachelor's degree in a field related to the job.
• Four years of related experience, at least one year in supervision.
• Additional years may substitute for education or experience.

Responsibilities

• Supervises, schedules, and evaluates LexCall staff.
• Compiles data and prepares performance reports.
• Liaises with internal and external parties as needed.
• Acts as payroll/purchasing and insurance coordinator.

Skills

Supervisory experience

Staff coordination

Education

Bachelor's degree in a related field

Job description

Lexington-Fayette Urban County Government is seeking a supervisor to lead the LexCall customer service staff and daily call center operations in Lexington, KY. The role is exempt and pays an annual salary of $56,754.88 with a compensatory time leave program for overtime hours.

The position requires a Bachelor's degree and at least four years of related experience, including one year in supervision. Strong data reporting and payroll coordination skills are essential.