Call Center Operations Manager — In-Person

kozmetickesluzby.vecnakraska.sk - Jobboard; Evesham Township (NJ); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company funded profit sharing

401k

Vacation time

Semi-annual bonuses

Job summary

Mid Atlantic Retina in Evesham, NJ is seeking a Call Center Manager to oversee operations in a professional office setting. This role includes managing staff, handling calls from patients and internal clients, and ensuring effective workflow.

The ideal candidate will have at least one year of leadership experience and two years of inbound call center experience. Competitive pay, company-funded profit sharing, and a collaborative work environment are offered.

Qualifications

• 1 year leadership experience required.
• 2 years inbound call center experience necessary.
• Verbal communication skills for handling calls effectively.

Responsibilities

• Manage staffing and workflow in the Call Center.
• Handle inbound calls and forward patient inquiries appropriately.
• Evaluate patient problems to determine proper follow-up.

Skills

Leadership

Customer service

Data entry

Education

High school degree or equivalent

Job description

Mid Atlantic Retina in Evesham, NJ is seeking a Call Center Manager to oversee operations in a professional office setting. This role includes managing staff, handling calls from patients and internal clients, and ensuring effective workflow.

The ideal candidate will have at least one year of leadership experience and two years of inbound call center experience. Competitive pay, company-funded profit sharing, and a collaborative work environment are offered.