Call Center Manager

Luxury Bath; Spokane Valley (WA); On-site; USD 50,000 - 65,000; Full time

Job summary

Luxury Bath of Spokane in Spokane, WA is seeking an experienced Confirmation Call Center Manager to lead our growing call center team. The role demands strong leadership, superior communication, and a proven track record in managing call center operations.

You will schedule and confirm appointments for the sales team, recruit and coach representatives, handle inbound/outbound calls, and ensure outstanding customer service while coordinating schedules.

Qualifications

• Experience leading call center teams.
• Strong communication and customer service skills.
• Proven track record of managing call center operations.

Responsibilities

• Schedule and confirm appointments for our sales team
• Recruit, train, coach, and manage Call Center Representatives
• Answer inbound calls and make outbound calls to prospective customers
• Deliver exceptional customer service and resolve customer concerns
• Manage and coordinate sales representatives' schedules

Skills

Leadership

Communication

Customer Service

Call Center Mgmt

Job description

Luxury Bath of Spokane

Location: Spokane, WA

Compensation: $50,000 annually + performance bonuses

About Us

Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.

America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.

Responsibilities

• Schedule and confirm appointments for our sales team
• Recruit, train, coach, and manage Call Center Representatives
• Answer inbound calls and make outbound calls to prospective customers
• Deliver exceptional customer service and resolve customer concerns
• Manage and coordinate sales representatives' schedules