Call Center Operations Leader

Confidential; Dartmouth (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Confidential in the United States is seeking a Call Center Manager to supervise daily operations, optimize resources and ensure cost-efficiency. You will lead staff, manage technology usage, and drive customer service quality to meet company goals.

The ideal candidate has strong organization, reliability, and problem-solving abilities, with experience in call-center metrics, budgeting, and performance evaluation. A high school diploma is required; higher degree is a plus.

Qualifications

• Must have experience in managing call center operations and staff.
• 0
• Strong focus on customer service metrics and continuous improvement.
• Experience with budgeting and reporting procedures.

Responsibilities

• Develop objectives for day-to-day call center activities.

Skills

Customer service

Leadership

MS Office

Call center software

Budgeting

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Call center software

Job description

Confidential in the United States is seeking a Call Center Manager to supervise daily operations, optimize resources and ensure cost-efficiency. You will lead staff, manage technology usage, and drive customer service quality to meet company goals.

The ideal candidate has strong organization, reliability, and problem-solving abilities, with experience in call-center metrics, budgeting, and performance evaluation. A high school diploma is required; higher degree is a plus.