Call Center Operations Lead & Coach

GT Independence; Southington (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

GT Independence in Southington, CT seeks an organized professional to support project teams and ensure timely execution of daily tasks. You will coordinate communications, maintain documentation, and help optimize processes in a collaborative office setting.

The ideal candidate has at least 2 years of related experience, strong written and verbal communication, and proficiency with Microsoft Office and Excel. Associates degree preferred but not required.

Qualifications

• Solid written and verbal communication skills required.
• Experience handling complex projects and deadlines.
• Experience balancing workload and time management in a team setting.

Responsibilities

• Provides daily direction and communication to employees to ensure calls are answered timely and knowledgeably.
• Evaluates processes and suggests improvements for efficiency and service quality.
• Manages employees and ensures work is handled efficiently and effectively.
• Provides performance feedback and coaching to team members regularly.
• Ensures training resources are available for staff to perform their jobs.
• Supports documentation and training efforts for internal programs.

Skills

Communication skills

Problem solving

Organizational skills

Time management

Teamwork & collaboration

Microsoft Office

Excel

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office

Excel

Job description

GT Independence in Southington, CT seeks an organized professional to support project teams and ensure timely execution of daily tasks. You will coordinate communications, maintain documentation, and help optimize processes in a collaborative office setting.

The ideal candidate has at least 2 years of related experience, strong written and verbal communication, and proficiency with Microsoft Office and Excel. Associates degree preferred but not required.