Call Center Nurse RN - Part Time - Remote

Lensa; Fort Pierce (FL); Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Call Center Nurse RN for a part-time remote role. This position involves providing comprehensive clinical services, including telephonic support and patient education, to improve health outcomes. You'll collaborate with healthcare professionals and utilize your expertise in chronic illnesses and medication management. Join a diverse team committed to health equity and make a meaningful impact while enjoying flexible working hours. This role offers a supportive environment with clear growth paths and competitive compensation.

Benefits

Comprehensive Benefits Package

Incentives

Stock Purchase Options

401k Plan

Qualifications

• 3+ years of clinical nursing experience required.
• Active, unrestricted RN license in applicable state needed.

Responsibilities

• Provide remote telephonic nursing support to patients and caregivers.
• Assess and triage patient calls to determine urgency.

Skills

Clinical Triage

Patient Education

Medication Management

Customer Service

Telehealth Nursing

Education

Active RN License

3+ Years Clinical Nursing Experience

Tools

Electronic Medical Records

MS Office Suite

Cerner

Job description

Call Center Nurse RN - Part Time - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum, a global organization, delivers care aided by technology to help millions live healthier lives. Your work will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. We foster a culture of diversity and inclusion, offer talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on communities by helping advance health equity globally. Caring. Connecting. Growing together.

The Call Center Nurse RN provides comprehensive clinical services to customers across the U.S., requiring multiple state licenses. Services include clinical triage, transitions of care, medication adherence, reconciliation, and other care extension services. The nurse guides patients toward self-management and behavior modifications to improve outcomes. They are the primary contact for multiple disciplines, and success is measured by improved patient outcomes, prevention of adverse events, customer satisfaction, quality measures, and collaboration with care team members. This role requires an experienced nurse capable of independent task performance and providing patient education based on best practices, with an understanding of how interactions affect satisfaction and process improvement.

Positions require a current, unrestricted RN license in the applicable state.

This is a PART TIME role working 7:30am – 6pm Eastern, 2 days per week — either Mon and Friday or Wednesday and Thursday.

You can work remotely from anywhere within the U.S. and take on meaningful challenges.

Primary Responsibilities

1. Provide remote telephonic nursing support to patients, caregivers, and healthcare providers
2. Assess and triage patient calls to determine urgency
3. Offer medical advice, guidance, and education regarding treatment, medication management, and self-care
4. Coordinate patient care and follow-up with healthcare professionals
5. Document interactions accurately in electronic health records
6. Adhere to protocols, guidelines, and best practices for telephonic nursing
7. Maintain patient confidentiality per HIPAA regulations
8. Engage in ongoing training to stay updated on medical advancements
9. Participate in quality improvement initiatives
10. Provide excellent customer service to ensure positive patient experiences
11. Adapt care plans to meet diverse patient needs
12. Meet deadlines independently and efficiently
13. Collaborate within the nursing team for seamless care
14. Utilize expertise in chronic illnesses and medication management
15. Work with supervisors on complex problems

We recognize performance with a supportive environment and clear growth paths.

Required Qualifications

• Active, unrestricted RN license in PA (state-specific or compact)
• 3+ years clinical nursing experience
• Experience with electronic medical records
• Proficiency in MS Office Suite (Teams, Outlook, Word, Excel)
• Availability for PT hours (7:30am - 6pm EST) on Mon & Fri or Wed & Thu

Preferred Qualifications

• Telehealth nursing experience
• Experience with Cerner

The hourly range is $28.61 to $56.06, based on full-time employment and factors like location, education, experience, and certifications. Benefits include comprehensive packages, incentives, stock purchase options, and 401k. The role supports a diverse, inclusive workplace committed to health equity and environmental sustainability. Candidates must pass a drug test before employment.