Call Center Nurse RN - Part Time - Remote

Lensa; Fort Pierce (FL); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading career site is seeking a Call Center Nurse RN for a part-time remote position. The role involves providing clinical services to patients across the U.S., requiring an active RN license and 3 years of nursing experience. Join a team dedicated to improving health outcomes and advancing health equity.

Benefits

Comprehensive benefits package

Incentive programs

Stock purchase options

401(k)

Qualifications

• Must hold an active RN license in a compact state.
• 3+ years of clinical nursing experience required.
• Experience with electronic medical records and proficiency in MS Office Suite.

Responsibilities

• Provide telephonic nursing support to patients and caregivers.
• Assess and triage patient calls for urgency.
• Document interactions accurately in electronic health records.

Skills

Clinical nursing experience

Telehealth nursing

Patient assessment

Medication management

Customer service

Education

Active RN license

Tools

Electronic medical records

MS Office Suite

Cerner system

Job description

Call Center Nurse RN - Part Time - Remote

Be among the first 25 applicants two days ago.

Lensa, the leading career site for job seekers at every career stage, is partnering with our client, UnitedHealth Group, to find qualified professionals. Apply today via Lensa!

Optum, a global organization, delivers care supported by technology to help millions live healthier lives. Your work will directly impact health outcomes by connecting people with necessary care, pharmacy benefits, data, and resources. We foster a culture of diversity and inclusion, offer comprehensive benefits, and support career growth. Join us to make a difference in the communities we serve and help advance health equity worldwide. Come make an impact: Caring. Connecting. Growing together.

The Call Center Nurse RN provides comprehensive clinical services to customers across the U.S., requiring multiple licenses for various states. Services include clinical triage, care transitions, medication adherence, and more. The role involves guiding patients towards self-management and positive behaviors, serving as the primary contact for multiple disciplines. Success is measured by improved patient outcomes, prevention of adverse events, customer satisfaction, quality compliance, and collaborative teamwork. The RN should be experienced, capable of working independently, educating patients, and applying best practices across responsibilities.

Applicants must hold a current, unrestricted RN license in their state.

This is a PART-TIME role working from 7:30 am to 6 pm Eastern, two days per week—either Monday and Friday or Wednesday and Thursday.

You will have the flexibility to work remotely from anywhere within the U.S.

Primary Responsibilities

• Provide remote telephonic nursing support to patients, caregivers, and healthcare providers.
• Assess and triage patient calls to determine urgency.
• Offer medical advice, guidance, and education on treatment, medication management, and self-care.
• Coordinate care with healthcare professionals.
• Document interactions accurately in electronic health records.
• Follow protocols and maintain patient confidentiality in accordance with HIPAA.
• Participate in ongoing training to stay current with medical advancements.
• Contribute to quality improvement initiatives.
• Deliver exceptional customer service.
• Adapt interventions to meet diverse patient needs.
• Work efficiently with minimal supervision.
• Collaborate within the nursing team for seamless care.
• Utilize expertise in chronic illnesses and medication management.
• Assist supervisors with complex issues.

Required Qualifications

• Active RN license in PA or a compact state.
• At least 3 years of clinical nursing experience.
• Experience with electronic medical records.
• Proficiency in MS Office Suite.
• Availability for PT hours (7:30 am - 6 pm EST) on specified days.

Preferred Qualifications

• Experience in telehealth nursing.
• Experience with Cerner system.

The hourly rate ranges from $28.61 to $56.06, depending on various factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401(k). The application will be open for at least 2 business days or until a sufficient candidate pool is reached.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer. All candidates must pass a drug test prior to employment.