Call Center MSR

CLARK COUNTY CREDIT UNION; Las Vegas (NV); On-site; USD 30,444 - 33,820; Full time

Job summary

CLARK COUNTY CREDIT UNION in Las Vegas, NV is seeking a detail-oriented professional for member services. The role involves assisting members with financial transactions, resolving inquiries, and providing exceptional service in a busy environment.

The ideal candidate will have strong organizational skills and a positive service attitude, proficient in Microsoft Office. The position requires multitasking and effective communication. Come join us to help our members achieve their financial goals.

Qualifications

• Ability to multi-task in a fast-paced environment.
• Strong organizational skills.
• Professional and positive service attitude.

Responsibilities

• Provide friendly and professional assistance to members.
• Handle member complaints and resolve inquiries.
• Fulfill member account maintenance requests.

Skills

Detail oriented

Strong organizational skills

Professional attitude

Verbal communication skills

Written communication skills

Proficiency in Microsoft Office

Job description

Job Details

Job Location: Rancho - Las Vegas, NV 89107. Salary Range: $22.10 - $24.55 Hourly

Duties and Responsibilities

• Candidate must be detail oriented, self-starter, and possess the ability to multi-task while working in a fast-paced environment, communicate professionally while providing superior member service.
• Provides friendly, professional, confidential and effective assistance to members.
• Assists members with financial transaction requests.
• Fulfills member account maintenance requests in accordance to policy.
• Ensures members requests and questions are promptly resolved.
• Handles member complaints.
• Troubleshoots and resolves internal and external inquiries.
• Ensures that avenues of member contact such as e-mail, chat, text are responded to in a timely manner, as assigned.
• Ensures that member communications are responded to appropriately and timely as required.
• Proactively offers products and services as solutions to member needs.
• Talks with employees and members, answers questions, addresses complaints and resolves situations while using good judgment and protecting credit union interests. Communications may involve motivating, influencing, educating and/or advising others.
• Follows guidelines and policies such as Bank Secrecy Act, Patriot Act and Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z intended to limit risk and exposure for the organization and its members. Types of risk include fraudulent transactions, account fraud or mishandling, compliance with policies, security guidelines and the organizations reputation.

Required Skills

• Ability to multi-task in a fast-paced environment.
• Strong organizational skills.
• Professional and positive service attitude.
• Verbal and written communication skills.
• Proficient in Microsoft Office, Word, Excel, Outlook, etc.