Call Center Member Service Agent Remote

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking dedicated call center agents to join their remote team. In this role, you will provide exceptional customer service to members, guiding them through their healthcare benefits and ensuring they make the most of their services. With a focus on education and support, you'll help members navigate complex issues while meeting performance metrics. This position offers a competitive hourly wage, along with opportunities for bonuses and a comprehensive benefits package. If you're self-motivated and have a passion for helping others, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Paid Time Off

Holiday Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Monthly Bonus Opportunities

Qualifications

• 3-5 years of customer service experience in a call center.
• Experience working remotely for at least 4 years.

Responsibilities

• Educate members about healthcare benefits and schedule appointments.
• Provide clear communication and resolve member concerns.

Skills

Customer Service

Critical Thinking

Organizational Skills

Bilingual (Spanish)

Education

High School diploma/GED

Tools

Microsoft Office

Call Center Software

Job description

US Imaging Network is looking for full-time remote call center agents living in the Midwest USA. The Member Service Agent is expected to provide exceptional customer service, educate members, and assist with all aspects of the scheduling process.

Qualifications:

1. Are you self-directed with a minimum of 3-5 years customer service call center experience?
2. Do you have 4 years of experience working in a remote role?
3. Are you organized and able to work independently?
4. Do you have great critical thinking skills and the ability to handle complex issues?
5. Are you reliable and dependable?

Essential Duties and Responsibilities:

1. Conduct outbound calls to members to educate them about their healthcare benefits, focusing on cost-saving opportunities for imaging services (CT, MRI, PET scans).
2. Proactively schedule appointments for imaging services, ensuring members utilize their benefits to save money.
3. Provide accurate, clear, and compassionate communication to answer member questions and resolve concerns.
4. Use call center software to document interactions, schedule services, and follow up as needed.
5. Meet or exceed key performance metrics, including call volume, member engagement, and satisfaction scores.
6. Maintain strict confidentiality and adhere to HIPAA and other regulatory requirements.
7. Collaborate with internal teams to improve processes and enhance the member experience.

Qualifications:

1. High School diploma/GED equivalent
2. Minimum 3-5 years of customer service experience
3. At least 4 years of work-from-home call center experience
4. Proficient with computer skills including Microsoft Office applications
5. Motivated to meet and exceed goals
6. Bilingual - Spanish speaking a plus

Compensation and Benefits:

All full-time employees are eligible for paid time off, holiday pay, and may participate in health and welfare benefits such as medical, dental, vision, life insurance, LTD, and 401(k) retirement plan.

Competitive hourly rate of $19.50 with monthly bonus opportunities.

Primary hours are 9:00 am - 5:30 pm EST. Tampa location operates from 8:30 am to 7:00 pm EST, Monday - Friday.

Must have a private in-home workspace without interruptions and a reliable high-speed internet connection. Computer equipment will be provided. The training program lasts 4-6 weeks.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other protected class.