Call Center Member Service Agent Remote

US Imaging Network LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Call Center Member Service Agents to join their remote team. This role focuses on providing exceptional customer service and educating members about their healthcare benefits, particularly in imaging services. With a commitment to maintaining high performance metrics and ensuring member satisfaction, you will work independently in a supportive environment. The company offers competitive pay, benefits, and opportunities for professional growth. If you are self-motivated, organized, and have a passion for helping others, this position is a perfect fit for you.

Benefits

Paid Time Off

Holiday Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Retirement Plan

Qualifications

• 3-5 years of customer service experience in a call center.
• Proficient in computer skills, including Microsoft Office applications.

Responsibilities

• Conduct outbound calls to educate members about healthcare benefits.
• Schedule appointments for imaging services and assist members.

Skills

Customer Service

Critical Thinking

Organization

Bilingual (Spanish)

Education

High School diploma/GED

Tools

Microsoft Office

Call Center Software

Job description

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US Imaging Network LLC provided pay range

This range is provided by US Imaging Network LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.50/hr - $19.50/hr

US Imaging Network is looking for full-time remote call center agents living in the Midwest USA. The Member Service Agent is expected to provide exceptional customer service, educate the member, and assist with all aspects of the scheduling process.

• Are you self-directed with a minimum of 3 - 5 years customer service call center experience?
• Do you have 4 years of experience working in a remote role?
• Are you organized and able to work independently?
• Do you have great critical thinking skills and the ability to handle complex issues?
• Are you reliable and dependable?

If so, US Imaging is looking to build our remote team in the Midwest to supplement our Tampa on-site location.

Essential Duties and Responsibilities:

• Conduct outbound calls to members to educate them about their healthcare benefits, focusing on cost-saving opportunities for imaging services (CT, MRI, PET scans).
• Proactively schedule appointments for imaging services, ensuring members utilize their benefits to save money.
• Provide accurate, clear, and compassionate communication to answer member questions and resolve concerns.
• Use call center software to document interactions, schedule services, and follow up as needed.
• Meet or exceed key performance metrics, including call volume, member engagement, and satisfaction scores.
• Maintain strict confidentiality and adhere to HIPAA and other regulatory requirements.
• Collaborate with internal teams to improve processes and enhance the member experience.

Qualifications:

• High School diploma/GED or equivalent
• Minimum 3 - 5 years of customer service experience
• At least 4 years of work-from-home call center experience
• Proficient with computer skills, including Microsoft Office applications
• Motivated to meet and exceed goals
• Bilingual - Spanish speaking a plus

Compensation and Benefits:

• Paid time off, holiday pay, and participation in health and welfare benefits: medical, dental, vision, life insurance, LTD, and 401k Retirement Plan.
• Hourly rate of $19.50 with monthly bonus opportunities.
• Primary hours: 9:00 am - 5:30 pm EST. Tampa location operates from 8:30 am to 7:00 pm EST, Monday - Friday.
• Must have a private in-home workspace without interruptions and reliable high-speed internet. Computer equipment will be provided. Training lasts 4-6 weeks.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.