Call Center Manager — Lead, Train & Elevate Patient Care

Long Island Select Healthcare, Inc.; Hauppauge (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Long Island Select Healthcare, Inc. is seeking a Call Center Manager to supervise employees and manage customer service operations for incoming calls. The successful candidate will oversee training, resolve escalated complaints, and manage scheduling conflicts.

With a minimum of 2 years of supervisory experience in a Call Center environment and strong communication skills, this role is crucial for maintaining high service standards. Competitive salary and benefits are offered.

Qualifications

• High school diploma or GED; college degree preferred.
• At least 2 years of supervisory experience in a Call Center environment.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Oversee onboarding and training of Call Center representatives.
• Manage high volumes of inbound and outbound calls.
• Ensure adherence to Quality Assurance requirements.

Skills

Communication Skills

Organizational Skills

Clerical Procedures

Telephone Etiquette

Education

High School Diploma or GED

College Degree (Preferred)

Tools

Microsoft Office

Practice Management Software

Electronic Medical Record Software

Job description

Long Island Select Healthcare, Inc. is seeking a Call Center Manager to supervise employees and manage customer service operations for incoming calls. The successful candidate will oversee training, resolve escalated complaints, and manage scheduling conflicts.

With a minimum of 2 years of supervisory experience in a Call Center environment and strong communication skills, this role is crucial for maintaining high service standards. Competitive salary and benefits are offered.