Call Center Manager: Lead, Coach & Optimize CX

Bath Planet; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental Insurance

Paid Vacation

Paid Sick Time

Professional Development

Job summary

Bath Planet in Grand Rapids, MI, is seeking a Confirmation Call Center Manager to oversee daily operations and lead a team of Call Center Representatives. The role requires previous management experience and strong leadership skills. You'll be responsible for managing schedules, ensuring customer satisfaction, and achieving departmental goals.

The company offers an annual salary ranging from $55,000 to $75,000, along with benefits including dental insurance, paid vacation, and professional development opportunities.

Qualifications

• Previous management or supervisory experience in call center preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent organizational and time management skills.

Responsibilities

• Manage the daily operations of the Confirmation Call Center.
• Hire, train, coach, and develop Call Center Representatives.
• Prepare reports and monitor key performance metrics.

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Tools

CRM Systems

Job description

Bath Planet in Grand Rapids, MI, is seeking a Confirmation Call Center Manager to oversee daily operations and lead a team of Call Center Representatives. The role requires previous management experience and strong leadership skills. You'll be responsible for managing schedules, ensuring customer satisfaction, and achieving departmental goals.

The company offers an annual salary ranging from $55,000 to $75,000, along with benefits including dental insurance, paid vacation, and professional development opportunities.