Call Center Manager - KPI-Driven Leader (Tampa, In-Office)

H Squared Talent Solutions; Tampa (FL); On-site; USD 75,000 - 85,000; Full time

Job summary

H Squared Talent Solutions is seeking a Call Center Manager in Tampa, FL, to lead an approximately 30-person outbound call and patient coordination team in an in-office setting. The role emphasizes people-management, performance accountability, and the use of KPIs and dashboards to drive consistency and results.

The ideal candidate is calm, process-oriented, and capable of coaching staff, escalating patterns to leadership, and maintaining clear performance visibility across the team.

Qualifications

• Proven experience managing a sizable, metrics-driven team.
• Experience leading ~30-person call center/outbound teams.
• Strong use of KPIs, scorecards, dashboards for performance.
• Ability to coach, hold staff accountable, and drive improvement.

Responsibilities

• Lead a team of ~30 across outbound call and patient coordination functions.
• Define and track clear KPIs for both functions.
• Maintain weekly scorecards and KPI reporting.
• Coach underperforming staff and implement corrective action.
• Represent call center in leadership meetings with data-driven updates.

Skills

Team management

KPI tracking

Dashboards

Coaching

Performance accountability

CRM

Tools

GoHighLevel

Odoo

Job description

H Squared Talent Solutions is seeking a Call Center Manager in Tampa, FL, to lead an approximately 30-person outbound call and patient coordination team in an in-office setting. The role emphasizes people-management, performance accountability, and the use of KPIs and dashboards to drive consistency and results.

The ideal candidate is calm, process-oriented, and capable of coaching staff, escalating patterns to leadership, and maintaining clear performance visibility across the team.